Family Historian Licence Problems

The following advice applies specifically to licensing and download issues. For other problems see the Family Historian Installation Problems section. See Index for related topics.

Mislaid Licence Details or Software Download

Have you mislaid your Licence Name &/or Registration Key or your Software Download?

If you purchased a Software Download, then raise a ticket with Calico Pie's Support team and ask them to resend your Licence Name & Registration Key, or Software Download. Include as many details as possible, especially your e-mail address at the time of purchase if it has changed. Since fh V5 you only need a few details:

  1. Latest purchased Software Download installation file
  2. Its associated Licence Name & Registration Key
  3. If it was a Version Upgrade then the previous version Licence Name & Registration Key

If you purchased the latest Full Licence download and have mislaid the Software Download, then download and install the Family Historian Version 6 Free Trial and enter your Licence Name and Registration Key when requested. If you have a Full License download for any earlier version, you can use its Free Trial version to re-install on your computer. Older trials can be found at FH Download Archive. This advice does NOT apply to any Version Upgrade nor any Installation CD. Remember that since fh V5 the Version Upgrade products have eliminated the need to install earlier versions.

If you bought an Installation CD the Registration Key will be printed on a paper slip or label that came with the boxed set. Sometimes it is printed on the front of the Quick Start Guide booklet. Usually there is no Licence Name, so the Installation CD must be used, as the Free Trial downloads demand both Licence Name and Registration Key.

Having retrieved your installation media and licence details, follow the advice to create an Installation Archive.

Licence Details Not Valid

What might cause fh to say your Licence Name and Registration Key are not valid?

The most common reason is you have tried to install a Trial Version and not the Software Download listed in your Licence E-mail.

If this is the case you must start the whole installation from scratch, and use the Software Download from the link on your Licence E-mail (or your archive backup of this file).

Repeated Licence Details Request

If fh requests the Licence Details to be re-entered every time it is run, then try running as Administrator.

Right-click on the fh icon and choose Run as administrator from the dropdown menu that appears (the exact details may vary with different versions of Windows). You may have to enter an Administrator password. You will need to re-enter your Licence Name and Registration Key, but should find that thereafter, the details have 'stuck'.