re-instal v 4

barbaramac · Post by **barbaramac** » 07 Sep 2009 10:21

My computer crashed,lost everything but 1 file was retrieved but need to re-instal before windows will open file.Do I re-install v3 then the upgrade which is how I purchased software or try to download full v4? Help

ID:3978

JAE4 · Post by **JAE4** » 07 Sep 2009 10:57

You need to re-install V3 then V4. Hopefully that should work. Thats what I did !![smile]

barbaramac · Post by **barbaramac** » 07 Sep 2009 12:09

Thank you will try that now.[smile]

brian1950 · Post by **brian1950** » 07 Sep 2009 14:09

My computer crashed,lost everything...

Lost everything?! If so, it is such a shame and so unnecessary. Were you not backing-up your valuable files?

External hard drives are relatively cheap, USB memory even more so - certainly cheaper than losing your important work due to computer chashes.

Also, check out online back-up services for off-site secure storage. There are postings for this.

Brian

barbaramac · Post by **barbaramac** » 08 Sep 2009 00:47

Did have external hard drive, this is where I can't open the file, downloaded v 4 trial but it won't accept my licience no. Had no reply from email sent to Calico Pie yet to see what they say I can do about it.

YouTube · Post by **Jane** » 08 Sep 2009 11:41

What email address did you send to?

You need to send to support@family-historian.co.uk

They are normally pretty quick with key requests.

You will need to install the V3 trial if you have V3 keys.

You can download the trial version of version 3 from the link on this page:

http://www.family-historian.co.uk/downl ... htm#trial3

barbaramac · Post by **barbaramac** » 12 Sep 2009 01:20

Thanks Jane, I now have my registration key no from Calico Pie, installed v 3 then upgrade to v4, able to find most of my history..missing abt.12months research, better than all of it.
Barb

Family Historian User Group

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