Update to version 4

GrahamAB · Post by **GrahamAB** » 26 Aug 2009 15:07

I have just opened Family Historian and a message came up to say there was update to version 4, (02 I think). I downloaded the update and then ran it as it said. An error message came up and gave me 3 alternatives retry, abort or ignore (not recommended) so I retried but still the same message, so I abhorted. I then loaded the ordinary Family Historian again but it now does not load at all but error message comes up which says 'Error in installation.Please reinstall'. I try but still nothing. So not only could I not install the upgrade but now I can't load the Family Historian. Help please!!!

ID:3951

YouTube · Post by **Jane** » 26 Aug 2009 15:13

Can you try simply installing the original Family Historian (trial or CD) over the top, this should repair your installation.

Do you remember what file the Retry was on?

GrahamAB · Post by **GrahamAB** » 26 Aug 2009 15:33

Jane

I have the original Version 3 with the update disc for version 4. Should I install both? Sorry I didn't see what file. The only extra bit of information was that I had Family Historian open when I first tried to run the update, but I closed it before I tried the second run. Would this have made any difference?

Graham

YouTube · Post by **Jane** » 26 Aug 2009 16:55

Try using the V4 upgrade first and see if that will fix it, if not you might need to un-install and then install V3 then V4.

GrahamAB · Post by **GrahamAB** » 28 Aug 2009 10:31

Jane

Thanks for your help. I have just re-installed the version 4 disc and everything seems ok.

Graham

YouTube · Post by **Jane** » 28 Aug 2009 10:58

Great. If you want to try again with 4.0.2, please try downloading it manually from

http://www.fhug.org.uk/calico/upgrade_fh4_to_4.0.2.exe

and triple check FH is not running when you start the upgrade.

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