* Diagram Buttons

[ArtyHod]

I have just started using my FH 5.0 after quite a long time away from it. When I try to use the Diagram buttons I get the message 'Family Historian has stopped working correctly. Windows will close it and notify you if a solution is available.' I tried reinstalling 5 upgrade - same. I uninstalled FH installed FH V2.1.8 then upgraded to V3 and upgraded to V4. I tried the Diagram buttons which worked fine. I upgraded to V5 and the Diagram buttons stop the FH program again. I have tried using the FH sample family with the same result. I am using Windows 8.

Help please!!

ID:6992

[Stevebye]

Have you upgraded to v5.0.9. See Home Page.

[ArtyHod]

Good try but still the same. Every time I try to make a chart or diagram FH stops working.

[johnmorrisoniom]

Also, you do not need to reinstall from your earliest version. You only need to install version 5 using your v4 and v5 license keys

[johnmorrisoniom]

If you contact calico pie direct, I beleive they have a new patch for windows 8

[Jane]

This could be a printer driver conflict, please try settings the printer to the Family Historian PDF printer on the file menu before starting the diagram.

[ArtyHod]

Yes this is a Samsung printer conflict. By setting the Windows printer default to FH PDF printer I can now produce Charts and Diagrams.

Thank you for your help and suggestions.

All the best

ArtyHod

[tatewise]

Please note this problem solution is documented in the Knowledge Base.
See How to (Re-)install Family Historian ~ Error: Family Historian Stopped Working.