* Named list disappearing

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phil1953
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Named list disappearing

Post by phil1953 » 13 Feb 2020 13:31

Using FH 6.2.7 on Windows 10. I have added my own lists onto the Named Lists tab. If my computer goes into sleep mode, the lists disappear. I can then regain them by restarting FH.
Also different problem but may be associated with above, when using Ancestral Sources, I have to close, then reopen my Project Window before the additions entered in Ancestral Sources takes effect. On my previous computer using Windows 7, I was given a notification that changes were going to take place. Welcome of any solutions.

Regards Phil

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tatewise
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Re: Named list disappearing

Post by tatewise » 13 Feb 2020 14:52

Hello Phil,
Firstly, my Windows 10 setup runs FH and AS exactly the same as with Windows 7.
So something else is causing the problems.

Can you please explain a bit more about Sleep Mode and Named Lists disappearing.
How does Windows 10 enter Sleep Mode and how do you wake it up?
What exactly is disappearing?
The Records Window, the Named Lists pane, all Named Lists in the pane, or the Records in the lists?
A screenshot might help ~ see Knowledge Base > Posting Topics.

Maybe FH &/or AS have not installed entirely successfully, which may explain all your problems.
Was their any suspicion that they may not have installed OK?
Also did you follow the Knowledge Base > Family Historian V5 & V6 Migration Guide?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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phil1953
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Re: Named list disappearing

Post by phil1953 » 13 Feb 2020 15:10

Hello Mike,
Thanks for your prompt reply. My computer goes into Sleep mode if I don't use it for a little while. It restarts by pressing the ENTER key. When I start working again the problem seems to occur.
I enclose a screenshot after the computer goes to sleep & I restart working. As you can see, just the three standard named lists. I then close & restart FH , & my own added named lists reappear.
Ancestral Sources appeared to have installed correctly, but will try a re install.

Regards Phil
Attachments
Screenshot (2).png
After restarting FH
Screenshot (2).png (193.43 KiB) Viewed 266 times
Screenshot (1).png
After sleep mode
Screenshot (1).png (197.69 KiB) Viewed 266 times

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tatewise
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Re: Named list disappearing

Post by tatewise » 13 Feb 2020 15:23

Ah! I had not thought of the Named Lists disappearing from that command :o
Instead of closing & opening FH, what happens if you switch to the Records Window and show Named Lists pane there?
What happens if that Records Window and Named Lists pane is on display when Windows goes to Sleep?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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Jane
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Re: Named list disappearing

Post by Jane » 13 Feb 2020 15:30

If you select one of the lists which do show are all your lists there?

Does the menu then refresh?
Jane
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."

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tatewise
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Re: Named list disappearing

Post by tatewise » 13 Feb 2020 15:53

I have just tried using Sleep mode and Hibernate mode with FH on the Focus Window and it did not lose any Named Lists from that menu command.

So I suggest you reinstall FH over the existing installation.
It may even be best to do that in Safe Mode to ensure nothing is interfering with the installation process.
See Knowledge Base > Windows Safe Mode for details.

Could you summarise your installation process with what media you use, etc, in case we can suggest any improvements.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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phil1953
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Re: Named list disappearing

Post by phil1953 » 13 Feb 2020 16:03

Hi Mike,

Put to sleep manually for a minute or so, & my Named Lists appear correctly.
However leaving for 5 minutes, they do not reappear.
Also, just noticed that the people I have in the standard 3 lists do not appear.
Tried going to RECORDS WINDOW as suggested, & they are not there.
If I leave in RECORDS WINDOW & put to sleep manually, they still don't appear.
I have just restarted FH & all my NAMED LISTS are there.
I'm going out now so will check tomorrow & see what happens.
Thanks for your assistance & will reply tomorrow.
Have also downloaded Ancestral Sources again, & that appears to be working OK in the Sample Project.



Phil

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tatewise
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Re: Named list disappearing

Post by tatewise » 13 Feb 2020 19:51

I left my Windows 10 desktop with FH Focus Window open to Sleep by itself and came back hours later, woke it up, signed in, and FH Focus Window still showed View > Named Lists correctly with all 5 lists.

When you say AS is working OK, I guess you mean FH produces the popup message as it did in Windows 7?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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phil1953
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Re: Named list disappearing

Post by phil1953 » 16 Feb 2020 10:49

Hi Mike,
Sorry about delay replying. Re installed FH.
This time added New Lists from the Tools, Preferences, Named Lists & appears to be working fine. Previous time I added from Records View. Not sure if that makes a difference or not. Ancestral Sources is also notifying me there has been a change made in my tree.
Hopefully should be fine now.
Thanks for your assistance.
Phil

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