Just installing V5 that was purchased several months ago on my laptop and the registration is asking for my 'User Name' and Key for V4. How do I find my User Name, I have the key and there is a statement that says 'If a user name was not supplied with the Key then leave the field blank' This does not work. I don't remember being asked for my user name when I updated my desktop computer several months ago.
Regards John
* User Name
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Jane
- Site Admin
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Re: User Name
You are normally only prompted for the second licence if you are installing a V5 upgrade on a computer which did not have version 4 installed.
If you purchased a Box or CD for V4 there will not be a name if you purchased a download upgrade there will be.
If you purchased a Box or CD for V4 there will not be a name if you purchased a download upgrade there will be.
Jane
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."
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tatewise
- Megastar
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Re: User Name
See how_to:reinstall_family_historian|> Family Historian Installation Advice for full details of installation procedures, licence problems, installation problems, and their solutions.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry
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Johnyeates
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Re: User Name
I purchased a V4 boxed set that was installed on desktop and laptop PC's. I purchased the V5 upgrade CD.
I have just got V5 running.
I exited the setup screen, it stated that if I exit the programme would not run and I would have to run setup later.
having exited I saw a V5 icon on the desktop so clicked on it and it ran, under 'About FH' it confirmed that it was V5.09, so I just need to run the 5.11 update file which I have done and all is well.
I don't know why it installed without the key, perhaps Calico Pie realised that I am an honest feller!!
Thanks for the help.
Have a good Christmas and New Year
John
I have just got V5 running.
I exited the setup screen, it stated that if I exit the programme would not run and I would have to run setup later.
having exited I saw a V5 icon on the desktop so clicked on it and it ran, under 'About FH' it confirmed that it was V5.09, so I just need to run the 5.11 update file which I have done and all is well.
I don't know why it installed without the key, perhaps Calico Pie realised that I am an honest feller!!
Thanks for the help.
Have a good Christmas and New Year
John