FH crashes when trying to open a book

andrewbraid · Post by **andrewbraid** » 28 Nov 2012 16:33

Every time I try to open or create a new book FH is crashing. Is this a bug or something specific to me?

I am using FH 5.0.9 and Windows XP SP3

ID:6612

PeterR · Post by **PeterR** » 28 Nov 2012 18:34

This could be due to a problem with the driver for your current printer. Try setting your default printer to the FH PDF Printer before you open a book.

andrewbraid · Post by **andrewbraid** » 28 Nov 2012 22:28

Peter

Thanks. Tried that but still the same.

I remember this did happen when I was beta testing v5 but I assumed the problem had been fixed.

YouTube · Post by **Jane** » 29 Nov 2012 08:00

I am not seeing any problems opening books on 5.0.9 have you tried opening the Sample Project and then opening a book?

andrewbraid · Post by **andrewbraid** » 29 Nov 2012 08:20

Jane

The book opens OK in the sample project so it does seem to be something I have done. Any ideas? (I have validated the file and there are no errors.) Would the error report help?

YouTube · Post by **Jane** » 29 Nov 2012 10:06

Books are stored in the Books folder of FH_data so I would be tempted to move any existing books out of that folder and see if the program then goes in OK and then move them back in one at a time to see which one is causing the problem.

If you can find the problem, I am sure Calico will want to look at the file (but they might need the whole project) to see what needs to be trapped for.

andrewbraid · Post by **andrewbraid** » 29 Nov 2012 11:27

I have realised that all the books I had were made when I was beta testing v5. I have deleted them all and now it is working OK.

Thank you.

YouTube · Post by **Jane** » 29 Nov 2012 20:07

I think the format got tweaked a bit during the beta. So hopefully any new books will be fine.

andrewbraid · Post by **andrewbraid** » 02 Dec 2012 08:22

I spoke too soon!

I am trying to create a book with about 1,500 individuals in it. I can create it without an index. As soon as I try to add an index FH crashes.

I can create smaller books with an index. Is there a bug?

Post by **tatewise** » 02 Dec 2012 18:23

I have just create a Book with a 2000 Individual Summary Report and added an Index resulting in 3222 pages.

It took a while at both stages, and sometimes FH said Not responding, but it got there in the end.

There have been some problems with the Index feature, but clearly there is not a generic bug, although your data must be exposing some weakness.

andrewbraid · Post by **andrewbraid** » 02 Dec 2012 21:35

Mike

If there is a 'weakness' in my data how do I find it given that the validate function says that everything is OK? Is not the weakness in FH?

Have you adjusted the timeouts on your machine? I get the error within a few seconds of trying to open the book.

Post by **tatewise** » 03 Dec 2012 11:40

Yes, that is what I said. Your data has exposed a weakness in FH, and agree that finding the cause may be difficult.

I am using default settings for just about everything.

Have you tried creating a separate Individual Summary Report with its Index enabled via the Report Options > Index tab Enable index tick box?

Have you tried using Tools > Re-order Out-of-Sequence Data and Tools > Find Uncategorised Data?
If UDF are found, then the UDF List Plugin may help locate them.

If you continue to draw a blank, then you could contact Calico Pie at support@family-historian.co.uk and may be asked to send your entire Project.

andrewbraid · Post by **andrewbraid** » 03 Dec 2012 12:00

Mike

Sorry I misread your previous message. I will try what you suggest but I am struggling with GedFamilies at present.

andrewbraid · Post by **andrewbraid** » 03 Dec 2012 13:39

Mike

Finally I have got it to work. For the record I had no UDF records, a few were out of sequence so that might have been the problem.

As you said it is a very slow process although I never got the not responding message.

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