* Problems with FindMyPast

Got general Family History research questions - this is the place
Post Reply
avatar
Gowermick
Megastar
Posts: 1702
Joined: 13 Oct 2015 07:22
Family Historian: V7
Location: Swansea

Problems with FindMyPast

Post by Gowermick »

In the past few weeks, I have noticed a lot of errors being reported, such as 500, Oops etc and Sorry etc messages from Findmypast search engine. It doesn’t seem to affect FH hints, but has made site almost unusable.
Anyone else experiencing same, or know what problem is
Mike Loney

Website http://www.loney.tribalpages.com
http://www.mickloney.tribalpages.com
User avatar
Jane
Site Admin
Posts: 8508
Joined: 01 Nov 2002 15:00
Family Historian: V7
Location: Somerset, England
Contact:

Re: Problems with FindMyPast

Post by Jane »

I suspect it's overloaded. I noticed it was a bit slow this morning after about 8am. It was fine until then.
Jane
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."
User avatar
mjashby
Megastar
Posts: 719
Joined: 23 Oct 2004 10:45
Family Historian: V7
Location: Yorkshire

Re: Problems with FindMyPast

Post by mjashby »

There was a pop-up notice last night advising that some site features were temporarily down for essential maintenance; and searching also seemed erratic earlier in the day, but now seems to be back to normal (for me).

Mervyn
avatar
Gowermick
Megastar
Posts: 1702
Joined: 13 Oct 2015 07:22
Family Historian: V7
Location: Swansea

Re: Problems with FindMyPast

Post by Gowermick »

Just had a response from the support team:

Thank you for contacting our support team in relation to the website issues between 10th and 12th April.
We do believe these intermittent issue have now been resolved, and full service on the website has been resumed.
Your browser may be storing an old error page at this point, so please hard refresh your browser to clear this (CTRL + F5 together)
We are completing tests and there may be a few minutes of sporadic down time over the next couple of hours.
We do apologise for the inconvenience and frustration this has caused you.
Regards
Karen
Findmypast Support Team
Mike Loney

Website http://www.loney.tribalpages.com
http://www.mickloney.tribalpages.com
avatar
LizJ
Silver
Posts: 8
Joined: 03 Mar 2019 18:06
Family Historian: V6.2

Re: Problems with FindMyPast

Post by LizJ »

I have noticed that FMP are starting up a YouTube video when a page can't be found, which I find very annoying as I don't want to know how to use FMP, I want them to deliver the page I've asked for. :-(
avatar
rfj1001
Superstar
Posts: 291
Joined: 14 Dec 2003 18:11
Family Historian: V7
Location: Dorset, England
Contact:

Re: Problems with FindMyPast

Post by rfj1001 »

I've been having quite a few error messages over the past few days including the site 'being down for maintenance', 'Oops something isn't working please try again later', and a couple of far less frequent others. All seem to be overcome by pressing the f5 refresh button immediately which suggests what is on the screen is misleading. This may work for you in the interim.
Post Reply