* Accesssing Knowledge Base

Please only post suggestions and requests for help on using this web site here.

For help with FAMILY HISTORIAN itself please post in the Using Family Historian - General Usage Forum above.
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ringwoodturner
Gold
Posts: 12
Joined: 14 Jan 2015 07:42
Family Historian: V7

Accesssing Knowledge Base

Post by ringwoodturner »

I am unable to access the Knowledge Base, despite having tried to do so via various different links. Every time, I get a message telling me to I check my config and permission settings and/or run the installer? Where and how do I do that, please? I have used the knowledge base before, but not for quite some time.
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NigelBrown
Diamond
Posts: 68
Joined: 27 Apr 2015 21:12
Family Historian: V6.2
Location: Wolverhampton, UK
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Re: Accesssing Knowledge Base

Post by NigelBrown »

Same here, same error message. I used Knowledge Base only yesterday.
Nigel Brown - https://vousden.one-name.net
Vousden One-Name Study - https://vousden.one-name.net
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ColeValleyGirl
Megastar
Posts: 5465
Joined: 28 Dec 2005 22:02
Family Historian: V7
Location: Cirencester, Gloucestershire
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Re: Accesssing Knowledge Base

Post by ColeValleyGirl »

I've flagged this to Jane.
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Jane
Site Admin
Posts: 8508
Joined: 01 Nov 2002 15:00
Family Historian: V7
Location: Somerset, England
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Re: Accesssing Knowledge Base

Post by Jane »

That was very strange. I deleted the folder and recreated it and as far as I can see it's now working OK.
Jane
My Family History : My Photography "Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad."
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ringwoodturner
Gold
Posts: 12
Joined: 14 Jan 2015 07:42
Family Historian: V7

Re: Accesssing Knowledge Base

Post by ringwoodturner »

Many thanks. Works OK for me too, now.
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NigelBrown
Diamond
Posts: 68
Joined: 27 Apr 2015 21:12
Family Historian: V6.2
Location: Wolverhampton, UK
Contact:

Re: Accesssing Knowledge Base

Post by NigelBrown »

Yes, all OK again.
Nigel Brown - https://vousden.one-name.net
Vousden One-Name Study - https://vousden.one-name.net
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