* Saving a Family Historian Chart

[KenP]

I started working on a chart in Family Historian V5 that I had originally created in V3. When I opened it the pictures I had originally inserted into the diagram in V3 as part of the chart did not appear to be there so I went about inserting them again and added some more pictures. When I came to save the chart a message came up saying. "An error has occurred. Unable to save diagram. An unknown error has occurred." Any ideas what could be causing this and if I have to start the diagram from fresh any ideas so as it won't happen again.

[tatewise]

I suspect FH V3 Charts are not compatible with FH V5, but someone with more experience with such things may clarify the situation, and perhaps offer a solution.

[delwoodman]

I have a number of charts produced in FH version 3 including some with pictures in the individual boxes and some with background pictures. I have never experienced any incompatibility issue in opening such charts in v4 or v5 so far as I recall and they still open without problem in v6. So it doesn't seem as if version incompatibility is the issue.

Regret cannot offer an explanation of what the problem here might be.

Derek

[tatewise]

Instead of just copying the FH Chart files in to your Project, try importing them into FH V5.
Use File > Import/Export > Import > Family Historian Chart File and open the FH V3 .FHC file.

[KenP]

yes I did import them and when they opened I presumed everything was okay but when I cam to save it at a later date the error message came up.

[davidm_uk]

If you've still got the original chart try importing it again (perhaps rename it first), then before doing anything else try and save it. If that works, do the next step, and try and save it again, i.e. work out at which step it fails, that might give a clue as to what's wrong.

Another thing to try might be, after importing the chart again, is to delete all multimedia from the chart, or any references to it, before adding anything back in, try to save it and see if it fails then.

[tatewise]

David's advice is worth a try.

There are several complications with FH Charts and Diagrams between FH V3/V4 and FH V5.

The format for Diagram Types changed from plain text .fhd files to binary .fhdx files.

I suspect there were similar changes to FH Charts.

I am not sure how that change affected inserted Pictures.

However, I think what happened is that when FH V5 was installed over FH V4 it automatically converted existing Charts/Diagrams within the Project. That would explain why the other users have had no problems.

I think Ken has started with a V3 GEDCOM and imported and copied files into FH V5.
When FH V5 was installed there were no Project Charts to convert.
Now that Ken has a Project, try copying the original FH V3 Charts into the Charts folder, which is alongside the Media folder inside the Project ...fh_data folder.
Use the Backup & Restore FH Settings Plugin to save everything just in case!
Then re-install your original FH V5.0 and upgrade to FH V5.0.11.
That will hopefully reformat the Chart files.

P.S.
Having said all that, I have just imported an old Diagram Type .fhd into FH V5 and it converted it to the new .fhdx format.
So I would have expected that importing a Chart .fhc file would do a similar conversion, but maybe not!?
I do not have a V3 Chart file to experiment with.

[KenP]

Thanks for all the help