* V5 - 5.09 Update removed from computer

[sloanel]

I have today tried to download the latest update but Norton keeps removing it as it says it includes a threat WS.Reputation.1
I therefore cannot update my FH5

Norton's summary information states:
Updated: February 15, 2012 3:15:47 PM
Type: Other
Risk Impact: High
Systems Affected: Windows XP, Windows Vista, Windows NT, Windows Server 2003, Windows 2000
Behavior: WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware, but instead applies to all threat categories.

The reputation-based system uses "the wisdom of crowds" (Symantec’s tens of millions of end users) connected to cloud-based intelligence to compute a reputation score for an application, and in the process identify malicious software in an entirely new way beyond traditional signatures and behavior-based detection techniques.

Are you aware of this? What can I do as I cannot override the Norton unless I deactivate it completely

[jimlad68]

unless there is a simple solution I think you should advise Calico Pie and/or Norton. I don't suppose a virus could have been introduced in the download process?
http://www.family-historian.co.uk/contact

[sloanel]

Thanks - thought I would check with others before reporting it but will do so shortly.

[ColeValleyGirl]

Repost it as a false positive to Norton and let Calico Pie know -- so few users have both their product and FH 5.0.9 it seems to trigger their 'there may be something nasty in the woodshed' response without any good cause.

http://community.norton.com/t5/Norton-I ... d-p/232155 has instructions on how you can continue with the installation in spite of Norton's actions. You will also need to exclude the file from future scans.

[sloanel]

Thank you - I will try that.

[tatewise]

Does Norton complain both when using the FH command Help > Check for Updates and when downloading directly from http://www.family-historian.co.uk/downl ... ee-upgrade?

[sloanel]

Yes, I tried it both ways and Norton rejected it both times.

Thank you to everyone who has replied to my message - I have now sorted it - I have taken it out of quarantine and uploaded the new file.
I have also advised both Calico and Norton of the problems I experienced.

Thank you all!