Installing on a netbook

afl2 · Post by **afl2** » 14 Jul 2009 17:14

Got a netbook and installing via portable cd drive by discs (1) version 2 (2) Version 3 upgrade (3) Version 4 upgrade. Everything works well untill after putting in key for version 4 then select folder and install. Then i am informed it can not install. Anyone had anything simiilar??? So it appears that up to version 3 no problem.[cry][cry]

ID:3871

YouTube · Post by **Jane** » 14 Jul 2009 17:51

Not tried on a Netbook, as I only have a laptop, I might be tempted to copy the files locally on to the Netbook and try the upgrade again.

Also check your disk space, if you have a solid state drive they are really rather small.

afl2 · Post by **afl2** » 14 Jul 2009 18:31

Thanks Jane but alas have copied files on to hard drive and no install (Hard drive is not solid state) It comes with error 123 The filename,directory name or volume label syntax is incorrect. Unable to create directory (Perhaps characters too long for file???)

Alan[frown][cry][cry][cry][frown]

YouTube · Post by **Jane** » 14 Jul 2009 19:53

Are you in the process if creating a Project?

If so try a really short name for the project title, it might be the way your hard drive is formatted, which may limit the project folder name length.

afl2 · Post by **afl2** » 14 Jul 2009 20:40

Thanks Jane have set the drive as 1 rather than normal partition. Will try and reformat again with partition and try again.
Thanks[smile]

afl2 · Post by **afl2** » 15 Jul 2009 20:30

Have formatted drive to two partitions and reinstalled the software and agaian all goes well untill i try to install version 4. I recieve the same message. Any Ideas anyone????
thanks[cry][cry][cry][cry][frown][frown][cry]

YouTube · Post by **Jane** » 16 Jul 2009 06:55

Please can you detail exactly how far in you are getting.

If you are getting to the point where it asks for an install directory, could you try picking a different directory for the install.

Also what OS is your netbook using?

afl2 · Post by **afl2** » 16 Jul 2009 19:18

acer netbook 160gb drive with 512mb ddr2memory Originally with linux but have reformated(NTFS) and placed xp on it. Hard drive partitioned 600mb one part and 150+ gb. Installing of other software ok. Family Historian went as follows Disc version 2 ok Upgrade to version 3 ok Version 4 after keying in serial and selecting either the family historian folder or one of the others available it proceeds to install then informs me it cannot with error 123 the filename,directory name or volume labelsyntax is incorrect. Unable to create directory.[cry][cry][cry][cry][frown][frown]

afl2 · Post by **afl2** » 16 Jul 2009 19:22

Jane i just noticed there was a similar fault on the download of version 4 from the forum posts. Is this connected????[cry][cry][frown][frown]

YouTube · Post by **Jane** » 16 Jul 2009 19:38

I suspect this will need to be passed to Calico, as if it's related to the other one. I have sent you a PM.

YouTube · Post by **Jane** » 16 Jul 2009 19:44

Belay that last one.

Please try using the patch which is downloadable from the Family Historian Site.

http://www.family-historian.co.uk/support/upgrade.htm

afl2 · Post by **afl2** » 16 Jul 2009 19:56

Hello Jane have just read your link and downloaded and run the file and installed the version 4 upgrade successfully!!! Fantastic and thank you very much for your time and patience.

Alan[grin][grin][grin][smile][smile][grin][grin][smile][smile][grin][grin]

Family Historian User Group