* Re-installing Family Historian

Older V4 Queries please post for any version in the General Forum
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robbo43
Silver
Posts: 7
Joined: 29 Mar 2006 21:27
Family Historian: V5

Re-installing Family Historian

Post by robbo43 » 06 Mar 2012 21:20

I am trying to re-install Family Historian on my computer. Having followed the upgrade path I am having to start at version 2 and work upwards. No problem until I get to the 3 to 4 upgrade when I reach the point to enter licence details. Even though I am copying & pasting the Licence Name & Registration Key from the F H Order e-mail, I am getting a 'Key is not valid. Please check it carefully & try again message. Re-installation is due to upgrading from XP to Windows 7

Robert

ID:5993

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tatewise
Megastar
Posts: 27078
Joined: 25 May 2010 11:00
Family Historian: V7
Location: Torbay, Devon, UK
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Re-installing Family Historian

Post by tatewise » 06 Mar 2012 22:10

Presumably you have two FH Upgrade Licence Names & Registration Keys.
One for Upgrade from V2 to V3, and another for Upgrade from V3 to V4.
If you still have all the original E-mail and purchase details, then Calico Pie may be able to help.

Please also review the advice at How to Reinstall FH.

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