V4 Upgrade - Program Doesn't Run

Richchad · Post by **Richchad** » 08 May 2009 12:52

Well received my V4 upgrade disc today, installed the upgrade, restarted my PC but now when trying to run the program it opens then I get 'Family Historian has stopped working'with the following error details...
Problem signature:
Problem Event Name: APPCRASH
Application Name: Fh.exe
Application Version: 4.0.0.6
Application Timestamp: 49e37005
Fault Module Name: Fh.exe
Fault Module Version: 4.0.0.6
Fault Module Timestamp: 49e37005
Exception Code: c0000005
Exception Offset: 000dae64
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 56bf
Additional Information 2: eec4a9a8ffe5d150c0d8ec628c5b9f87
Additional Information 3: 1a97
Additional Information 4: 28b0ec8521a4ff9079bb6ebe6c837b10

Any ideas anyone?

ID:3688

Post by **NickWalker** » 08 May 2009 13:21

Have you tried reinstalling it?

It might be sensible to email Calico directly as Simon doesn't visit here very often.

Richchad · Post by **Richchad** » 08 May 2009 13:29

Thanks for the reply Nick, yes I have tried to reinstall the program, without success, also sent email to Calico and waiting for a reply.
Wonder what the chances are of having a duff disk...

Richchad · Post by **Richchad** » 08 May 2009 13:38

Does anyone no if you can uninstall the V4 upgrade back to V3 without loosing any data?

Richchad · Post by **Richchad** » 09 May 2009 07:14

Update
Well after not a very quick or particularly helpful response from Calico I decided to uninstall the complete program, reinstall V3, then the V4 upgrade and it now runs, however after restoring from backup I have lost the column customisation in the Records window but luckily data is still in the Facts (Events) boxes so can re-apply customisation.
Haven't noticed if anything else has been lost yet.

Post by **NickWalker** » 09 May 2009 09:22

Thanks for the update - I'm glad you got it sorted.

Nick

Family Historian User Group