* Internet data matches not working

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Gardengirl
Famous
Posts: 100
Joined: 03 Aug 2020 08:33
Family Historian: V7

Internet data matches not working

Post by Gardengirl » 19 Apr 2022 20:56

I have just opened FH after not using it for a while and it offered me an update to 7.01.11 which I accepted.

Now when I click on the hints for an individual I am getting this error message on the web page
{"statusCode":400,"error":"Bad Request","message":"Invalid cookie header"}
Garden girl by day
Family History woman by night

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BillH
Megastar
Posts: 2184
Joined: 31 May 2010 03:40
Family Historian: V7
Location: Washington State, USA

Re: Internet data matches not working

Post by BillH » 20 Apr 2022 03:32

This same error has been reported before. I think the first thing to try is deleting the cookies for the web site you are trying to access (Find My Past or My Heritage) and then try again.

Bill

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Gardengirl
Famous
Posts: 100
Joined: 03 Aug 2020 08:33
Family Historian: V7

Re: Internet data matches not working

Post by Gardengirl » 20 Apr 2022 09:15

Thank you for the suggestion. Could someone please explain how to delete cookies for a website?

Edit....
I asked Google and got a clear explanation. Job done and matches are now working.

Many thanks.
Garden girl by day
Family History woman by night

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