Family Historian User Group

Does anyone have a problem with FH5 crashing on exit? FH4 was fine. My computer is quite new and a powerful system. Nothing else ever causes any probs. Tech support suggested it was my AV. I removed my AV and the problem still occurs. Here's the error I get:
-------------------------
Problem signature:
 Problem Event Name:      APPCRASH
 Application Name:      Fh.exe
 Application Version:      5.0.0.8
 Application Timestamp:      4f54db84
 Fault Module Name:      ntdll.dll
 Fault Module Version:      6.1.7601.17725
 Fault Module Timestamp:      4ec49b8f
 Exception Code:      c015000f
 Exception Offset:      00084621
 OS Version:      6.1.7601.2.1.0.256.1
 Locale ID:      2057
 Additional Information 1:      0a9e
 Additional Information 2:      0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:      0a9e
 Additional Information 4:      0a9e372d3b4ad19135b953a78882e789


ID:6154

You don't happen to have any Samsung software installed do you.

I did a google and found this one

http://forum.renoise.com/index.php?/top ... n-startup/

As you are aware Tech Support are now on the case. However I do have some Samsung software i.e a network Samsung laser printer.

I have now removed the Samsung software and printer driver.
I have removed my AV.
I have uninstalled FH5 and re-installed it by the procedure of:
FH3
FH3.1
FH4
FH5

Only FH5 creates an error. Apparently I am the only that gets this error (as yet!).

Thanks.

The error I found was for Samsung phone software rather than a printer driver. Looking around this does sound like it's likely to be some sort of conflict as the problem has not been reported here or on the mailing list by anyone else at this stage.

Does the program run and exit correctly in Safe Mode?

If so do you have any services which could be the culprits?

I think we have come to an end on this one. I have heard nothing back from Tech Support since my last reply. I just have to live with the fact that FH5 crashes on exit.

Thanks anyway.