'Out of Memory' messages in FH

stewart60 · Post by **stewart60** » 26 Feb 2012 10:54

Over the last couple of days I've seen 'out of memory' and 'low on memory' messages when using diagrams on FH.

A few images are replaced with crosses even though the file paths are correct. When I 'View All Media' some 12 or so images out of a total 375 images seem unable to load.
When I try to enlarge some individual images the memory warnings appear! Other images seem to enlarge without warning messages.The program has also lately started to run slowly.

I have masses of hard disc memory left of the 6 GB available RAM space, I have a 64 bit operating system and am using Windows 7. I have FH version 4.1.
I am also sure that my FH data is tiny compared to other FH users.

I presume its a processing problem (virtual memory?) with my computer rather than an issue with FH. However it is only when I am using FH that I am aware of this memory problem.

Help please!
Stewart

ID:5958

YouTube · Post by **Jane** » 26 Feb 2012 12:13

Hard disk memory and Ram are different things, but if you have 6Gb of ram then I would be surprised if you are running out purely because of that.

Take a look at the size of the images which you are having problems with as you may have inadvertently scanned a few very large, I have been known to scan certificates as 1200 dpi which results in huge files for a A4 item.

Is there any pattern to the images which are causing problems? eg all png or tiff format?

Check your anti-virus is not trying to scan your media folder and try excluding the media folder from the real time scanning (this can also help performance if your antivirus likes to scan image files on access).

stewart60 · Post by **stewart60** » 26 Feb 2012 16:43

Thanks Jane
I have looked at the saved images and none seems too huge - in fact total images take up 241MB. Largest image is 6MB alone.

There does not seem to be any link with the file type. Some jpgs are not displaying but most of them are.

I have switched off my antivirus and operated FH but I am still seeing crossed images and memory messages such as 'unable to load object. Out of memory.'

I've looked at Windows task manager and during creation of an 'everyone' diagram, FH is using 2GB physical memory. Total usage of all processes is 3GB.

Stuck!! Any other ideas please.
Stewart

YouTube · Post by **Jane** » 27 Feb 2012 08:02

Have you checked the External File Links Tool? Are there any errors showing there?

stewart60 · Post by **stewart60** » 27 Feb 2012 11:16

None as far as I can tell.

All images listed in media folder:

Project Data Folder > Media >

YouTube · Post by **Jane** » 27 Feb 2012 11:48

If you open the 12 'problem' images in another program what size are they in pixels?

It's worth remembering that jpg's grow when they are un-compressed in memory and that as a 32bit program FH is limited in the amount of memory it can use. I think memory management for images in diagrams in V5 has been improved, as my everyone tree takes 800Mb in V4 and 150Mb in V5.

I can't see much difference on the media window memory wise, but my Media window for 480 attached images is only around 34Mb.

Can you confirm you are running V4.1.3 by checking on the Help>About option

stewart60 · Post by **stewart60** » 27 Feb 2012 15:31

These are the last 21 images which I added to my project.

Yes I am using that version of FH.

1. 542KB 2261X1920 pixels James and Eliz 1891
2. 536KB 3148X2028 p James and Eliz 1901
3. 1.27MB 4729X2773 p James and Eliz 1911
4. 609KB 3312X2048 p Sarah and John 1861
5. 617KB 3216X2000 p Sarah and John 1851
6. 2.21MB 4584X3416 p John and Susan 1789
7. 2.16MB 4568X3400 p John and Sarah 1781
8. 1.6 MB 3228X3432 p John and Suzanna 1778
9. 2.31MB 4584X3416 p John and Suzanna 1779
10. 2.25MB 4552X3416 p John and Sarah 1778
11. 2.25MB 4568X3400 p John and Sarah 1792
12. 2.38MB 4600X3512 p Matthew and Ann 1811
13. 2.27MB 4568X3400 p John and Sarah 1794
14. 2.30MB 4552X3432 p Mary J 1792
15. 2.29MB 4568X3416 p Chris and Mary 1786
16. 2.20MB 4552X3256 p Chris and Mary 1785
17. 1.29MB 4584X3304 p Thomas and Sarah 1779
18. 2.20MB 4552X3256 p John and Sarah 1785
19. 1.29MB 4568X3288 p John and Eliz 1797
20. 52.7KB 500X375 p James Thom
21. 9.53KB 198X198 p John D 1833

stewart60 · Post by **stewart60** » 27 Feb 2012 16:14

PS!

Two pairs of photos (linked) don't want to appear in the 'everyone' diagram.

1 4568 x 3288 pixels
2 2566 x 1984 pixels

YouTube · Post by **Jane** » 27 Feb 2012 17:57

If the last two, do they open in the media window?

Also if you export just a few records with the problem images, and open that do they appear correctly?

stewart60 · Post by **stewart60** » 27 Feb 2012 19:41

Exporting takes me out of my comfort zone I'm afraid! - but hope this further information helps.

If I go back to my 5x Grandfather using Focus Window > Media > View Media for Selected Records then I can see the images (which have been troublesome) in the Multimedia Window and I can magnify them extensively, without complication.

If I then open a Descendant Diagram (this diagram has 435 boxes) I can see all images. I am able to randomly select individuals > Multimedia > Edit and I can enlarge the images to 200% without problem and without any warning messages!

When I view 'All Media' I can see everything as it should be! Again I can view each image to 200%.

But...... if I go back one generation to my 6x Grandfather
(I only have four individuals beyond my 5x Grandfather) and look at the descendent diagram from him then I get the problems with images.
Seven of the images now have crosses! ( this diagram has 474 boxes).
None of those four additional individuals has an image attached.

My 6x Grandfather has four sets of 'Local Notes' showing in his box( some 30 lines)

YouTube · Post by **Jane** » 28 Feb 2012 12:25

I suspect although with out your data I can't prove it, that the changes in V5 will probably fix the memory problem.

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