Netbook amp; FindMyPast

Johnyeates · Post by **Johnyeates** » 26 Oct 2011 17:27

Has anyone had any problems signing into 'FindMyPast' via a Netbook (Atom N570 processor)?
FindMyPast haven't yet been able help, I click on 'Sign In'
the sign in address appears then reverts back to the 'Welcome' page. No other web sites seem to be affected.
Any Ideas would be appreciated. FH runs perfectly.
Regards
John

ID:5529

Post by **nsw** » 26 Oct 2011 19:17

I don't think the fact that it is a netbook is significant. Which web browser are you using?

Johnyeates · Post by **Johnyeates** » 26 Oct 2011 19:30

I'm using Internet Explorer, I have just noticed that it says 'IE optimized for Bing & MSN', whatever that means.
John

Post by **nsw** » 26 Oct 2011 20:05

Try using the Internet Options to delete temporary internet files and cookies. Close and reopen the browser afterwards and see if it makes a difference.

Nick

Johnyeates · Post by **Johnyeates** » 26 Oct 2011 20:36

Nick,
That worked upto a point.
I was able to get to the sign in page but I was then returned to the Welcome page again, if I tried to sign in again it was as before, the screen goes blank, the address bar shows findmypast.co.uk/signin.action and then I am returned straight to the welcome page.

John

Post by **nsw** » 26 Oct 2011 21:37

When you're looking at the FindYourPast site there may be a 'Compatibility View' button next to the address bar at the top (it depends which version of Internet Explorer you are using) - try clicking on that and see if it makes a difference.

Johnyeates · Post by **Johnyeates** » 26 Oct 2011 21:58

Nick,
That worked once, took me to the Sign In but I still couild not sign in. I tried the compatability again but it did not work again. Tomorrow I am going to compare the IE settings on the laptop with this netbook and see if it makes any difference.
I think the Laptop is version 8 and this one is V9.
Thanks for the advice.
John

Post by **nsw** » 26 Oct 2011 22:35

Of course you could always try another browser, e.g. Chrome or Firefox.

Johnyeates · Post by **Johnyeates** » 26 Oct 2011 22:37

Yes, good idea Ill try that.

Johnyeates · Post by **Johnyeates** » 26 Oct 2011 22:48

Just downloaded Chrome, I am now up and running with FindMyPast.
Thank you Nick for wasting your evening helping me.
John

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