* Program keeps closing

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gillno1
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Joined: 23 Sep 2010 15:18
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Program keeps closing

Post by gillno1 » 21 Sep 2011 10:42

I have a strange one. I went into Family History to enter a new baby. I brought up the father, clicked on Add Child and halfway through FH turned itself off. I have tried several more times and it lets me get to the person and then shuts down. I have an up to date anti-virus program and am at a loss to think what it is doing it. I have also tried re-booting my PC but it still does it.

Any ideas?

[frown]

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Jane
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Joined: 01 Nov 2002 15:00
Family Historian: V7
Location: Somerset, England
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Program keeps closing

Post by Jane » 21 Sep 2011 10:45

Do you have McAfee or BT Security: If so please see:

http://www.fhug.org.uk/cgi-bin/index.cg ... 16&start=0

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gillno1
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Posts: 9
Joined: 23 Sep 2010 15:18
Family Historian: None

Program keeps closing

Post by gillno1 » 21 Sep 2011 17:57

Jane, many thanks for your post. I have now read through all the pages you referred me to and found I was not alone! I too have the dreaded McAfee (free with my BT) so will wait a little and then check the update. I am visiting family not seen for many years this weekend so want to take a print out of our family tree so far. I would have been gutted if I couldn't have taken one. Fingers crossed.

[rolleyes]

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