Download period expired

Peteben · Post by **Peteben** » 04 Sep 2010 09:07

Hi - forgive me if this is covered elsewhere...

I have a new computer; I've installed v2, upgraded to v3 as instructed but can't download my bought for (12 months ago) my v4. My original email said I should keep the product key (which I have) so appear to have done everything as instructed on this forum and elsewhere...except it is telling me my download period has expired.

Anyone any ideas on how to get another window?

Thanks

Peteb

ID:4763

YouTube · Post by **Jane** » 04 Sep 2010 09:20

Ask Calico on support@family-historian.co.uk

davidm_uk · Post by **davidm_uk** » 04 Sep 2010 12:24

Stable door and horse I know(!) but I always keep a copy (DVD or backup HDD) of any program files (together with the registration key) that I've downloaded, especially ones I've paid for, even if the supplier says they are available on their site for a period of time.

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