Installation Error

makfai · Post by **makfai** » 23 Apr 2010 12:11

I received the installation error in this screen shot. Any advice?

ID:4521

Post by **nsw** » 23 Apr 2010 13:35

Is this the first time you've run Ancestral Sources?

Can you check if the folder 'Ancestral Sources' exists in your My Documents?

Within that folder is there a sub folder called 'Settings'?

Can you check that you have permissions to write data into
that folder (e.g. try saving a file in there)?

If the answer to all the above is 'Yes' then try deleting the folder (Ancestral Sources) and then run A.S. again.

Please let me know how you get on

Nick

makfai · Post by **makfai** » 23 Apr 2010 17:34

It was a 'YES' to all including the re-installation which went ahead without triggering an error message.

Thanks again for your help.

Looking forward to exploring this new software and seeing how it develops.

Is it safe to Uninstall Gedcom Census now?

Post by **nsw** » 23 Apr 2010 18:54

Yes it is safe to uninstall Gedcom Census (but there is no need to unless its bothering you being there).

Nick

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