* Frozen FH

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mumsiebabe
Newbie
Posts: 2
Joined: 20 Mar 2004 08:00
Family Historian: None

Frozen FH

Post by mumsiebabe » 06 May 2004 00:26

Help!!! I cant get into my FH. It gets onto my screen and then freezes, if I click on it anywhere it just bings. Ive reinstalled my disk, still no difference, Ive tried to load previous backups, no difference. Once on my screen I cant close it down either I have to reboot to get rid of it in its frozen state. I used it earlier in the day and it was fine. Please help but dont get too technical or just speak slowly cos Im not very clever
with my computer.

ID:420

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david63
Diamond
Posts: 71
Joined: 09 Nov 2003 09:26
Family Historian: V6.2

Frozen FH

Post by david63 » 06 May 2004 07:32

Just a couple, well three actually, of questions:

1 - Does everything else run ok on your machine, nothing else freezing up?

2 - What operating system are you using? Is it Windows XP, Windows 98, Mac or some other?

3 - Do you have an anti virus program on your machine?

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mumsiebabe
Newbie
Posts: 2
Joined: 20 Mar 2004 08:00
Family Historian: None

Frozen FH

Post by mumsiebabe » 06 May 2004 10:33

Hi David

Thanks for your reply. Ive actually manage to sort it out. Everything else was running OK on my system (98) so I finally realised it must be something Id done. Ive been running HiJack This because Id been hijacked and I found that one of the files Id removed had caused the problem, when I restored it FH runs perfectly again.
Thanks once again for your prompt reply, I now know where to come to when I need help with FH.

Penny

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