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Please Help!!

Posted: 03 Dec 2009 17:29
by PyreneesPirate
Hello everyone,

I bought version 3 in the offer period at the end of last year which entitled me to a free upgrade to version 4 when it was released in May. And I upgraded at the time to version 4 and installed version 4.0.2 later and all was well until my 4 month old laptop expired last week and I needed to reinstal completely.

I now have the problem that I have installed V3 with my key and I tried to upgrade to v4 via the e-mail link provided by Calico at the time, but I get a message that the link is no longer there. Does anyone know where I can find the free link to upgrade v3 to v4 please? Then I can upgrade again to 4.0.2. I have tried downloading 4.0.2 directly but it wont let me overwrite v3!

Any help would be greatly appreciated.

Pyrenees Pirate [cry]

ID:4196

Please Help!!

Posted: 03 Dec 2009 18:29
by Jane
Just email support@family-historian.co.uk and ask them to extend your download for you.

Please Help!!

Posted: 03 Dec 2009 18:42
by PyreneesPirate
Thanks Jane,

Have sent an e-mail to support, and in the meantime checked my e-mail and a link has been sent through.

Excellent service!

Pyrenees Pirate [smile]