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re-instal v 4
Posted: 07 Sep 2009 10:21
by barbaramac
My computer crashed,lost everything but 1 file was retrieved but need to re-instal before windows will open file.Do I re-install v3 then the upgrade which is how I purchased software or try to download full v4? Help
ID:3978
re-instal v 4
Posted: 07 Sep 2009 10:57
by JAE4
You need to re-install V3 then V4. Hopefully that should work. Thats what I did !![smile]
re-instal v 4
Posted: 07 Sep 2009 12:09
by barbaramac
Thank you will try that now.[smile]
re-instal v 4
Posted: 07 Sep 2009 14:09
by brian1950
My computer crashed,lost everything...
Lost everything?! If so, it is such a shame and so unnecessary. Were you not backing-up your valuable files?
External hard drives are relatively cheap, USB memory even more so - certainly cheaper than losing your important work due to computer chashes.
Also, check out online back-up services for off-site secure storage. There are postings for this.
Brian
re-instal v 4
Posted: 08 Sep 2009 00:47
by barbaramac
Did have external hard drive, this is where I can't open the file, downloaded v 4 trial but it won't accept my licience no. Had no reply from email sent to Calico Pie yet to see what they say I can do about it.
re-instal v 4
Posted: 08 Sep 2009 11:41
by Jane
What email address did you send to?
You need to send to
support@family-historian.co.uk
They are normally pretty quick with key requests.
You will need to install the V3 trial if you have V3 keys.
You can download the trial version of version 3 from the link on this page:
http://www.family-historian.co.uk/downl ... htm#trial3
re-instal v 4
Posted: 12 Sep 2009 01:20
by barbaramac
Thanks Jane, I now have my registration key no from Calico Pie, installed v 3 then upgrade to v4, able to find most of my history..missing abt.12months research, better than all of it.
Barb