V4 nbsp;- upside down text

Cathy · Post by **Cathy** » 27 Apr 2009 13:53

I put the computer in safe mode, loaded FH, and everything was the right way up. I closed the programme and went back in a couple of times - still the right way up every time.

Now I'm back in normal mode, it's back to upside down again.

Cathy.

P.S. I'll be offline now until tomorrow morning, so will try any further suggestions then.

YouTube · Post by **Jane** » 27 Apr 2009 14:12

Thanks Cathy. It is beginning to sound like a conflict with another program.

When you have time could you check out what programs you have in your start up.

The quickest way to find out is to type msconfig in the run box and look at the startup tab.

I am only guessing, but it might be something your system runs at start up and hence does not run when you use safe mode and some thing Lancashire Dave runs manually.

lancashiredave · Post by **lancashiredave** » 27 Apr 2009 14:22

Hi Jane
I will try a few applications andsee if I can reproduce the problem
dave

davidm_uk · Post by **davidm_uk** » 27 Apr 2009 14:23

Jane and Cathy,

I do assure you that I wasn't laughing at Cathy, or at anyone else, I can imagine the frustration after having been waiting for V4. I think I'll wait a few more weeks yet.

It's just the idea of upside down text that tickled me.

Apologies if any offence caused.

David

YouTube · Post by **Jane** » 27 Apr 2009 15:26

Please can you also post what graphics drivers you are using.

In XP right click on My Computer
Select Properties then Hardware and click on Device manager and open the Display Adaptors option and make a note of the names there.

janefrances · Post by **janefrances** » 27 Apr 2009 17:24

I have the same problem too! Using Windows XP with service pack 3.

YouTube · Post by **Jane** » 28 Apr 2009 06:58

Jane, as for the others please can you post what graphic card drivers you are using?

Cathy · Post by **Cathy** » 28 Apr 2009 09:00

Jane:

Start up list:

igfxtray
hkcmd
pctspk
dadapp
quickset
SynTPLpr
SynTPEnh
DSentry
DirectCD
ybrwicon
apdproxy
avp
Reader_sl
dlbkbmgr
msmsgs
YAHOOM~1
ctfmon
AOL 8.0 Tray Icon
BT Voyager Wireless Utility

(Most of which is meaningless to me!)

Graphics Card:

Intel(R) 82845G/GL/GE/PE/GV Graphics Controller.

Hope this helps.

David:

No offence taken on my part - I had understood your comments to be directed at the programmers, not myself.

Cathy.

YouTube · Post by **Jane** » 28 Apr 2009 11:30

Thanks Cathy, sorry but could you do another check for me.

Please use windows search to look for the following files

* msvcrt.dll
* mfc42.dll

Can you see if you have more than one version and what versions you have. If you hover over the filename windows should show you the date and version information.

Cathy · Post by **Cathy** » 28 Apr 2009 18:21

I seem to have lots! I added version to the search results and took some screenshots, to save typing it all out:

Cathy.

YouTube · Post by **Jane** » 28 Apr 2009 18:50

Checking my XP I only have the V7 versions on the first one only.

I wonder if the older versions are the problem. Are any of them in the windows32 directory, if so which version?

My hope is one of the old versions is getting loaded by one of you startup programs, which is why in safe mode it works fine.

Cathy · Post by **Cathy** » 28 Apr 2009 19:23

6.0.8337.0 is in C:Program FilesJavaj2re1.4.2bin

6.0.8397.0 is in C:Program FilesABBYY FineReader 5.0 Sprint

(C:WINDOWSSYSTEM32 has version 7.0.2600.5512)

Cathy.

YouTube · Post by **Jane** » 28 Apr 2009 20:21

Cathy would you try something for me.

Could you rename the older files and re-boot and see if that fixes the problem.

It's probably the abby reader one as I think it might get loaded at startup.

janefrances · Post by **janefrances** » 28 Apr 2009 20:23

Jane
This is what i have

Name Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
PNP Device ID PCIVEN_8086&DEV_2592&SUBSYS_009E1025&REV_043&B1BFB68&0&10
Adapter Type Intel(R) 915GM/GMS,910GML Express Chipset, Intel Corporation compatible
Adapter Description Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers ialmrnt5.dll
Driver Version 6.14.10.4332
INF File oem6.inf (i915GM0 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1280 x 800 x 60 hertz
Bits/Pixel 32
Memory Address 0xB0080000-0xB00FFFFF
I/O Port 0x00001800-0x00001807
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xB0000000-0xB003FFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:windowssystem32driversialmnt5.sys (6.14.10.4332, 1.00 MB (1,050,140 bytes), 10/04/2007 03:25)

Name Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
PNP Device ID PCIVEN_8086&DEV_2792&SUBSYS_009E1025&REV_043&B1BFB68&0&11
Adapter Type Intel(R) 915GM/GMS,910GML Express Chipset, Intel Corporation compatible
Adapter Description Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers ialmrnt5.dll
Driver Version 6.14.10.4332
INF File oem6.inf (i915GM1 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF2B00000-0xF2B7FFFF
Driver c:windowssystem32driversialmnt5.sys (6.14.10.4332, 1.00 MB (1,050,140 bytes), 10/04/2007 03:25)

Hope this helps. I am using Windows XP Professional on a Acer Aspire 1640z laptop

Jane

Post by **nsw** » 28 Apr 2009 21:01

Could you rename the older files and re-boot and see if that fixes the problem.

Just in case, if it won't let you rename it try booting up in safe mode again and then try again to rename it.

Cathy · Post by **Cathy** » 29 Apr 2009 09:25

Well, I've definitely had some positive results today:

I wasn't quite sure what you meant by renaming the file - i.e. what to change the name to, but I tried copying the WINDOWS/SYSTEM32 version in place of the two older versions. I tried it in the abbyy reader first, rebooted, opened FH, text was still upside down. Then I repeated the process for the Java version, rebooted, opened FH - everything was the right way up! Closed and opened the programme a couple of times, still the right way up.

However, once I opened my web browser and then opened FH, it was all back to upside down again. Closed the browser, reloaded FH - still upside down. Rebooted the computer and got the exact same results, FH was fine until I opened the browser, then back to upside down.

It seems that the Java msvcrt.dll file was the one loading on startup which caused a problem, but that there's another associated with the browser which also causes the same problem.

Browser info:

(I'm pretty busy today, so may not be back on here until tomorrow morning.)

Cathy.

Post by **SimonOrde** » 29 Apr 2009 09:48

Cathy - thank you very much for your efforts in tracking down this problem. As I'm sure you appreciate, we are very busy at the moment, but as soon as time permits we will investigate and do whatever we need to do to fix the problem. Meanwhile, everyone, do please keep posting to this thread, everything you find that may throw light on this problem.

YouTube · Post by **Jane** » 29 Apr 2009 10:01

Cathy the same trick should work, either rename or delete the version which the BT version if IE is using or un-install the BT version if IE and install the standard Microsoft version.

Out of interest : This is a problem called 'DLL Hell' the two dll files, should only exist in system32, but some programs install their own versions in their folders (MS says you are not supposed to do this). The problem is once the operating system has loaded one it uses it for all other programs, hence when Cathy runs the browser it loads it's own version and then FH gets it too.

This is not a problem in Vista, as I believe it keeps lots of different versions, tracking what version a program wants and always gives it that one, which is one of the reasons Vista needs more memory than older versions and gets very large on disk if you install and un-install lots of programs.

Cathy · Post by **Cathy** » 29 Apr 2009 10:39

I've copied msvcrt.dll version 7.0.2600.5512 over all the other previous versions and rebooted, but FH will still only work before the web browser is loaded. It must be a different file extension from the browser that's causing the problem.

Now I really do have to go do some work!

Cathy.

YouTube · Post by **Jane** » 29 Apr 2009 10:58

Cathy can you do the same thing with the other .dll and see if that works.

TimTreeby · Post by **TimTreeby** » 29 Apr 2009 12:12

Try uninstalling Java and install latest version as looking at path you have, may not have latest Java version installed.
If go to http://www.java.com you can download latest version, will also run check to see if version you have is most up todate.

Tim.

belmore · Post by **belmore** » 29 Apr 2009 20:41

This problem appears to be connected to screen resolution and/or colour quality, although I cannot explain why.

I have 10 screen resolutions available on my laptop and when using 16 bit colour quality the problem text is displayed correctly in all resolutions.

When using 32 bit colour quality it displays correctly in 1024x786, 1152x864, 1280x720, 1280x768.

BUT

When using 32 bit colour quality the problem text is displayed upside down in 800x600, 1280x600, 1280x960, 1280x1024, 1400x1050

It would appear that a quick fix would be to maintain your current resolution, but change to 16 bit colour quality.

I hope that this makes sense, and hopefully will assist those tring to resolve the problem

YouTube · Post by **Jane** » 29 Apr 2009 20:47

Thanks for that useful information. It's a very strange problem that's for sure.

mikepimley · Post by **mikepimley** » 30 Apr 2009 15:31

I am getting the same problem as Cathy. Upside down text, but only in some fields. I'm running Windows XP Home Edition with SP3 on a laptop, with an Intel Calistoga Graphics controller. The screen resolution is 1680x1050. I find that if I go into Display Properties --> Settings and change the Colour Quality from 32 bit to 16 bit the problem goes away. If I change it back to 32 bit the problem returns. Hope this helps the programmers sort it out. In the meantime I will either -
1. Stand on my head
2. Learn to read upside down text (not actually all that difficult!)
3. Press Ctrl-Alt-DownArrow to invert the screen.

Only joking. I'm sure this'll soon be fixed. In the meantime, a big bouquet for the programmers. Apart from this problem and the bug in the install routine (now fixed) - what a great update! I especially like the way you can navigate almost everywhere using tab, Enter, Space and the arrow keys, rather than having to use the mouse. Sooo much quicker

.

YouTube · Post by **Jane** » 30 Apr 2009 15:33

Thank Mike, Or run in 16 bit screen res for now. This is an odd one as it only seems to effect a small percentage of users. I am sure Calico will crack it.

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