Please Re-install

arshawbrown · Post by **arshawbrown** » 11 Nov 2008 14:10

I have been using FH with no problems for a very long time on my laptop. Now when I try to start the program I get an error: 'Error in installation. Please reinstall.' If I do re-install, will I lose all of my settings, directories etc.? Which files do I need to keep? Thanks[frown]

ID:3107

YouTube · Post by **Jane** » 11 Nov 2008 14:42

What OS an FH versions are you using and have you just done a Virus checker update?

Either of these can cause strange problems.

To start with I would just install FH over the top of the existing install all your settings should be retained

arshawbrown · Post by **arshawbrown** » 11 Nov 2008 15:44

Thanks Jane, Im using XP Pro with SP3 and FH latest version. I had previously run a virus check. I'm worried that I may lose my added extras - queries, icons, diagram settings, flags etc. I'll try installing over the top but I think that means installing an older version, then the version 3 update from CD and then the latest update. Oh well here goes .....

arshawbrown · Post by **arshawbrown** » 12 Nov 2008 08:01

Thanks again Jane, The re-install has done the trick and I didn't lose a thing!! Many, many thanks for sharing your superb knowlege of FH.

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