Family Historian and Windows Vista

Calm-71 · Post by **Calm-71** » 17 May 2008 15:01

Help!!!!
I have loaded FH on my PC with windows vista and initially it worked... however now it is saying when I try and open FH - FH has encountered a problem and closes down... i can't view my tree or anything and it's 2 weeks since I last used FH. any ideas?

ID:2891

RalfofAmber · Post by **RalfofAmber** » 17 May 2008 15:39

Have you patched Vista since you loaded? I use Home Premium and have installed Service Pack 1 and my FH works fine?

Are you logged on as the same user?

Can you run FH without opening any file first? Maybe the ged file is corrupt and it isn't a Vista problem?

YouTube · Post by **Jane** » 17 May 2008 16:29

Try running the program with admin rights, also which version of FH are you using and where, which directory, do you store your gedcom file?

Calm-71 · Post by **Calm-71** » 18 May 2008 15:00

thanks for the advice... I uninstalled it and tried to reinstall from version 2 cd and version 3 upgrades... not working, so I have ordered a fresh new version 3 copy. my gedcom file is fine.

thanks again
stephen

Calm-71 · Post by **Calm-71** » 20 May 2008 17:22

HELP!!!!!!!!!!!!!!!!

I bought a new copy of FH - tried to install it - all lovely. tried to run it and Vista says FH stopped working properly windows will search for a solution.... I haven't even put in the registration key!

any ideas?[cry]

Calm-71 · Post by **Calm-71** » 20 May 2008 17:23

The Help for this program was created in Windows Help format, which was used in previous versions of Windows and it is not supported in Windows Vista.

also the above message appeared when I tried to use the help files...[cry]

Post by **nsw** » 20 May 2008 18:12

Have you downloaded and installed the update to version 3.1.2?

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