Hi,
When I print out a diagram, some of the boxes are scored through by diagonal(usually)lines. These lines do not appear on the screen, only on the print copy.
If I 'shrink' the diagram, e.g. by removing pictures, or moving the grid, the lines move to different boxes.
Diagrams without boxes do not have this problem.
Apologies if this has come up before, but couldn't find it in the Search.
Does anyone have any ideas what is happening?
joldies.
ID:2295
* Problem printing diagram
-
Jane
- Site Admin
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Problem printing diagram
What printer are you using?
Do you have the latest drivers installed for your printer, that is always the place to start as unusual lines are normally a problem with the printer drivers.
Do you have the latest drivers installed for your printer, that is always the place to start as unusual lines are normally a problem with the printer drivers.
Problem printing diagram
Hi Jane,
The printer is HPDeskjet 6540, installed about 10 mths ago.
As far as I know the driver is up to date (not very technically minded, but can't find any updates on the website).
joldies
The printer is HPDeskjet 6540, installed about 10 mths ago.
As far as I know the driver is up to date (not very technically minded, but can't find any updates on the website).
joldies
-
SimonOrde
- Program Designer
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- Location: Calico Pie
Problem printing diagram
Hi Joldies
It does sound like a printer problem. Does the problem only happen with large diagrams or with all diagrams?
There is a technical issue to do with large diagrams which has to do with 16-bit vs. 32-bit coordinate spaces. It doesn't really matter what this means except that the problem may be that your printer is not handling 32-bit coordinate spaces correctly. You can test this. If you find that the problem only occurs on large diagrams, open the Diagram Options dialog and click on 'Advanced' on the Dimensions tab, and then click on '16-bit Limit Test'. A message will tell you if the diagram exceeds the limits of a 16-bit coordinate space or not. If the problem only occurs when the 16-bit limit is exceeded, that is probably the problem. If so, you can pass this information on to HP and ask them to fix the problem.
In case you're wondering why the problem doesn't occur elsewhere (assuming it doesn't), the answer is that very few programs apart from genealogy programs produce diagrams big enough to exceed the limits of a 16-bit coordinate space.
It does sound like a printer problem. Does the problem only happen with large diagrams or with all diagrams?
There is a technical issue to do with large diagrams which has to do with 16-bit vs. 32-bit coordinate spaces. It doesn't really matter what this means except that the problem may be that your printer is not handling 32-bit coordinate spaces correctly. You can test this. If you find that the problem only occurs on large diagrams, open the Diagram Options dialog and click on 'Advanced' on the Dimensions tab, and then click on '16-bit Limit Test'. A message will tell you if the diagram exceeds the limits of a 16-bit coordinate space or not. If the problem only occurs when the 16-bit limit is exceeded, that is probably the problem. If so, you can pass this information on to HP and ask them to fix the problem.
In case you're wondering why the problem doesn't occur elsewhere (assuming it doesn't), the answer is that very few programs apart from genealogy programs produce diagrams big enough to exceed the limits of a 16-bit coordinate space.
Problem printing diagram
Hi Simon,
Thanks for the ideas.
I've been experimenting, and the results seem to be:
The only diagram to exceed to 16-bit limit test was the Everyone diagram - just did that to experiment, didn't want to print it!
However, in experimenting, I found that, whatever the size of the diagram, the lines do not appear when it is left 'as is'.
However, if I move the grid in order to use fewer A4 pages, then the lines appear when the diagram is printed, usually diagonally, ranging between single and quadruple. This happens even with a diagram with only 12 people on it.
If I move the grid the other way (i.e. more pages to print out, larger boxes) there are no lines.[confused]
Hope the above makes some sense...
joldies
Thanks for the ideas.
I've been experimenting, and the results seem to be:
The only diagram to exceed to 16-bit limit test was the Everyone diagram - just did that to experiment, didn't want to print it!
However, in experimenting, I found that, whatever the size of the diagram, the lines do not appear when it is left 'as is'.
However, if I move the grid in order to use fewer A4 pages, then the lines appear when the diagram is printed, usually diagonally, ranging between single and quadruple. This happens even with a diagram with only 12 people on it.
If I move the grid the other way (i.e. more pages to print out, larger boxes) there are no lines.[confused]
Hope the above makes some sense...
joldies