* FH full version 4 update to V5

Older V4 Queries please post for any version in the General Forum
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renebragg
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Joined: 01 Jan 2013 15:38
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FH full version 4 update to V5

Post by renebragg » 01 Jan 2013 16:15

I paid for the update in June 2012 but failed to carry it out as per the supplied instructions - and only 15 days are given to upgrade.

I have a lot of FH details of my family on my PC and laptop but cannot open them.

Any ideas?


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tatewise
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Joined: 25 May 2010 11:00
Family Historian: V6.2
Location: Torbay, Devon, UK
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FH full version 4 update to V5

Post by tatewise » 01 Jan 2013 17:14

Happy New Year, Rene, and welcome to the FHUG.

If you never installed the V4 to V5 Upgrade, then your FH V4 should still be installed and working, so it is not clear why you have a problem with opening your projects.

I presume you purchased the V4 to V5 Upgrade from Calico Pie but did not perform the download within 15 days.

Hopefully, you still have the E-mail from Calico Pie [info@family-historian.co.uk] giving your Licence Name and Registration Key.
If you forward this to support@family-historian.co.uk they should resolve the problem with the download.
Alternatively, send them as much detail as possible of your purchase such as the date, your name, and E-mail address used, and they should be able to help you.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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