Family Historian User Group

Well received my V4 upgrade disc today, installed the upgrade, restarted my PC but now when trying to run the program it opens then I get 'Family Historian has stopped working'with the following error details...
Problem signature:
 Problem Event Name:      APPCRASH
 Application Name:      Fh.exe
 Application Version:      4.0.0.6
 Application Timestamp:      49e37005
 Fault Module Name:      Fh.exe
 Fault Module Version:      4.0.0.6
 Fault Module Timestamp:      49e37005
 Exception Code:      c0000005
 Exception Offset:      000dae64
 OS Version:      6.0.6001.2.1.0.768.3
 Locale ID:      2057
 Additional Information 1:      56bf
 Additional Information 2:      eec4a9a8ffe5d150c0d8ec628c5b9f87
 Additional Information 3:      1a97
 Additional Information 4:      28b0ec8521a4ff9079bb6ebe6c837b10

Any ideas anyone?


ID:3688

Have you tried reinstalling it?

It might be sensible to email Calico directly as Simon doesn't visit here very often.

Thanks for the reply Nick, yes I have tried to reinstall the program, without success, also sent email to Calico and waiting for a reply.
Wonder what the chances are of having a duff disk...

Does anyone no if you can uninstall the V4 upgrade back to V3 without loosing any data?

Update
Well after not a very quick or particularly helpful response from Calico I decided to uninstall the complete program, reinstall V3, then the V4 upgrade and it now runs, however after restoring from backup I have lost the column customisation in the Records window but luckily data is still in the Facts (Events) boxes so can re-apply customisation.
Haven't noticed if anything else has been lost yet.

Thanks for the update - I'm glad you got it sorted.

Nick