Family Historian User Group

Eight days ago I purchased the online V4 upgrade. Unfortunately (as I've mentioned elsewhere on this site) I misquoted my email address (I erroneously omitted a character) when ordering the software. When I printed out my receipt and noticed the error, I duly filled out an online form with Kagi (the administrator of the upgrades) to correct it and was subsequently told that I would hear something from them in four to seven days. Six days later I had two emails from them on Wednesday this week (6/5) - one saying that they had adjusted my email address and the other to say that I would hear from Family Historian imminently about my registration codes and download instructions - in fact they said that I could even have heard from them already - in fact I hadn't. In my anxiousness to receive the upgrade, I wrote to FH yesterday asking them when I would receive it and although it's been less than a day at the time of writing, I've received nothing.

If anyone else here has gone for the download option, how long has it taken to receive it? I'm half wondering whether FH may have the wrong email address that I misquoted originally.

Any info welcome.

Regards, Martin.

ID:3685

Mine came the same day - and it also installed itself with no problems, even though this was before they withdrew it again to fix the bug.

Jocelyn

Thanks Jocelyn. I've just contacted FH again quoting your situation and suggesting they check to see if they have my correct email address. Here's hoping...

Regards, Martin.

As I thought - had an email from Simon saying that the upgrade details had been sent to me on 30th April but to the erroneous email address (as mentioned above). Anyway, everything fine and I've now got version 4 up and running with no problems.

Regards, Martin.