Error on Installation

gemius · Post by **gemius** » 10 Dec 2007 19:54

I recently purchased Version 3 of Family Historian. I run Vista Home Premium and whenever I try to launch FH I get the message 'Error in installation, please re install' but
re Installing just results in the same message.
I've found a work around by right clicking and selecting 'Run as Administrator' FH then opens up and runs OK.
Has anyone any knowledge of this error message? I suspect it may be something to do with User Accounts in Vista but I would like to resolve it as it's a pain having to enter my password everytime I open FH

ID:2648

JonAxtell · Post by **JonAxtell** » 10 Dec 2007 21:04

Have you looked in the Knowledge Base? This article has details about installing under Vista - http://www.fhug.org.uk/wiki/doku.php?id ... ta&s=vista

gemius · Post by **gemius** » 14 Dec 2007 20:13

Thank you John but I'm no nearer to solving the problem. I shall keep my eye on the web for any references to this error message but for now I shall have to continue to get over it.

Post by **NickWalker** » 14 Dec 2007 23:18

Did you try the link off the page which was referred to by John. I've tried to clarify the instructions to see if it solves the problem:

1) Open System by clicking the Start button , clicking Control Panel and clicking System.

2) Click Advanced System Settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3) Under Performance, click Settings.

4) Click the Data Execution Prevention tab

5) If 'Turn on DEP for all programs and services except those I select' is selected then click Add.

6) In the dialogue window that appears browse to the C:Program FilesFamily HistorianProgram folder and select FH.exe and then click Open.

7) Click OK to save this change and then OK on the other dialogue windows that were open.

Now see if Faily Historian works. If it doesn't then let us know as someone may be able to suggest other options.

Regards

Nick

timc · Post by **timc** » 05 Feb 2008 15:35

I am getting the same error message on upgrade installation.
I am running Win XP and have added FH to DEP exclusion in performance settings but still getting initialisation failure

Tim

YouTube · Post by **Jane** » 05 Feb 2008 17:20

Is that the V2 > V3 upgrade or the V3.0 > V3.1 ?

If its the latter try downloading the install again, if its the former, check for any over aggressive firewall/Spyware software, which could be causing the problem

timc · Post by **timc** » 05 Feb 2008 17:55

Its the v2>v3 upgrade off a CD. The program seems to have installed but will not run. Do I need to uninstall and then install v2 and v3 again ?

Tim

YouTube · Post by **Jane** » 05 Feb 2008 18:56

Try the upgrade install again, do you have ink saver installed? Older versions of ink saver cause all sorts of problems.

timc · Post by **timc** » 05 Feb 2008 20:21

Cannot reinstall upgrade because it recognises that FM3 is already installed.
Can't see ink saver installed in FM file
Tim

YouTube · Post by **Jane** » 05 Feb 2008 22:01

No ink saver is an unrelated program, I would try uninstalling and giving it another go. If you still have a problem, might be worth contacting Calico Pie on support@family-historian.co.uk

jfsmith · Post by **jfsmith** » 06 Feb 2008 15:21

Try this -
Right click Family Historian Icon, then click Properties - Shortcut - Advanced.
Tick the box 'run as administrator'
This allows the program to ALWAYS run in administrator mode.
Hope this helps

JFSmith

markmason7 · Post by **markmason7** » 09 Feb 2008 09:54

jfsmith said:
Try this -
Right click Family Historian Icon, then click Properties - Shortcut - Advanced.
Tick the box 'run as administrator'
This allows the program to ALWAYS run in administrator mode.
Hope this helps

JFSmith

I had to do this when installing on Vista home premium - worked a treat.

johnvphillips · Post by **johnvphillips** » 04 Jun 2008 18:52

Hi I have been reading the solutions to problems running version 3 on VISTA... my problem is deeper... I cann't instal my upgrade disc as it just comes up with ***error initialising setup*** my version 2.1.8 works after using the instal file on this site... is there one for my upgrade???? after 1126 days of using FH I am now stumped by getting a new computer.... please HELP! rgrds John

YouTube · Post by **Jane** » 04 Jun 2008 22:16

Error initialising setup seems strange, might be worth contacting support at family-historian.co.uk, see if they have any suggestions.

charybdis · Post by **charybdis** » 07 Oct 2008 16:31

Thank you everyone, especially gemius for asking. I received my FH today and installed V3 perfectly and the icon came on the desktop. Then I put in the V3.1.2 upgrade and it went fine, except that when it finished the icon disappeared. I searched for the programmeand found it, but it would not load saying something was missing. I came here and after reading, re-installed my upgrade disc and it has appeared (bit like a pantomime LOL) I only hope it is all fine now as I was worried about asking just a basic question. [smile]

Family Historian User Group