* Issue downloading trial

[Starry]

I thought I'd give the free trial a go, after hearing some good reports. However, my McAfee virus checker popped up a warning while doing the install - detailed below.

Trojan Quarantined
You can restore quarantined files from the Restore pane in SecurityCenter.

About this Trojan
Detected: Generic!Artemis (Trojan)
Quarantined From: C:Program FilesFamily HistorianProgramis-JTIB7.tmp

Trojans appear as legitimate programs but can damage valuable files, disrupt performance, and allow unauthorized access to your computer.

Is there a problem with this installation? Is it safe to use the program?
Thanks.

ID:3445

[Jane]

That's a new one on me, try these instructions and download again to see it McAfee is happier.

http://fhug.rjt.org.uk/wiki/doku.php?id ... o_i_fix_it

[NickWalker]

A few years ago McAfee started reporting my Gedcom Census app as having a virus in it. After a few days McAfee was fixed but not until a number of worried users contacted me. They didn't even acknowledge the email I sent them about it. In my opinion they are a joke of a company and I hear almost nothing but bad things about their anti-virus.

[SimonOrde]

This has been reported to us, and we in turn have reported it to McAfee as a false positive.  Unfortunately, although they do not advertise the fact, it is quite common for anti-virus programs to make incorrect reports like this. Hopefully McAfee will fix the problem soon.

[SimonOrde]

If the subject interests you, try typing 'McAfee false positives' into Google - there's plenty of stuff on it.  The problem is by no means limited to McAfee, of course.

[Starry]

Thank you for your replies. I feel much better now

[rodders]

Hi Starry
The way that virus checkers work is to look for the 'signature' of the virus, by comparing sections of code with known sections of code from viruses, stored in a database. This means that it is possible for any program to contain the same code fragments as a virus (because most programs are compiled and they create standard code).
To be certain, delete the download, use your virus-checker to scan your whole computer (to make sure that you don't already have a virus), when your machine is checked out re-download the trial version.
I'm using the trial version, purchased on-line after a satisfactory test, and have had no problems. Used in conjunction with Nick's Gedcom Census it is the very best piece of Software on the market.

Regards
Rodders
(ps - I don't work for Calico Pie either )

[makfai]

I had the same problem and reported it to Simon who is trying to sort it out with McAfee but it IS a false positive.

The 'workaround' I used was:
1. download the FH installation file
2. disable McAfee
3. Install FH3
4. enable McAfee and run scan on your C drive 'Program Files' folder. McAfee quarantined the following 2 files is-86MGL.tmp and is-LMNVL.tmp listing them as Trojans: 'GENERIC!ARTEMIS'
5. delete the temp files which are quarantined and which were presumably created during the installation but not deleted.


This has worked fine for me. I have entered 600 individuals into my software; multiply that figure by the amount of data and I can be fairly certain that deletion of these files will have no adverse impact. Mind you they shouldn't if they are only temp files left-over from the installation