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Error Message when opening Ancestral Sources Data Entry
Posted: 22 Aug 2016 09:14
by kenfig
Not sure if this has been discussed before. I'm using a Windows 10 machine with Family Historian 6.2.2. Recently when using Ancestral Sources Data Entry, Family Historian is unresponsive for a minute or so & comes up with the following message.
family-historian-fault-message.JPG
I do have an internet connection. This message box is intermittent & when it disappears Ancestral Sources 5.2.0 is accessible.
Thank you for any advice
Re: Error Message when opening Ancestral Sources Data Entry
Posted: 22 Aug 2016 10:08
by tatewise
I have moved this to the Plugin Discussions Forum.
Many of my Plugins require an Internet connection to the Family Historian > Plugin Store and the plugins:help:index|> Plugin Help and Advice pages.
The error message is explained in plugins:help:ancestral_sources_data_entry:the_faq|> Plugin Help and Advice > Ancestral Sources Data Entry ~ Frequently Asked Questions also available via the Plugin's own Help and Advice button if there is an Internet connection.
It is possible that the Family Historian > Plugin Store pages were temporarily offline or very slow.
Re: Error Message when opening Ancestral Sources Data Entry
Posted: 02 Oct 2016 15:14
by kenfig
After much frustration, reformatting & installing FH several times I'm pleased to say I have found what caused the problem. It was a faulty wireless card. Switching it off & reverting to an Ethernet cable seems to have done the trick......
Re: Error Message when opening Ancestral Sources Data Entry
Posted: 02 Oct 2016 18:06
by tatewise
Phew! Thank you for the feedback.