* Backup and Restore FH Settings - Plugin "Error" Messages

[davidm_uk]

When running the Backup and Restore FH Settings Plugin I get a couple of error or warning messages

When starting the plugin:

Message 1.JPG (23.02 KiB) Viewed 7291 times

Click ok and the plugin appears to run ok.

When clicking Help and Advice, or any tab on the Help and Advice screens:

Message 2.JPG (35.35 KiB) Viewed 7291 times

Click either Yes or No and the screens seems to display ok.

Dunno what's going on, but it doesn't seem to affect the working of the plugin - but then I've not had to use it yet to do a restore!!

(Win7 64bit, FH installed in default location on C: but project(s) files located under D:\_Data\Family Historian Projects\.....)

[tatewise]

That is symptomatic of not having the latest Check Installed Plugins Against The Store Plugin, which I suspect you used to update the Backup and Restore Family Historian Settings Plugin.
They should be V2.4 dated 4 March 2014 and V2.0 dated 20 Feb 2014 respectively.

The simplest solution is to use the FH Tools > Plugins > Plugin Store... button, and download & install both Plugins directly from the Plugin Store to overwrite your local copies.

[davidm_uk]

Nope that's not the solution, I had the latest versions of the two plugins installed. Just in case, I've re downloaded and installed both, and the problem is still the same.

BTW, doesn't the Check Installed Plugins Against The Store Plugin check itself? If I haven't run any plugins for a week or two I always check for updates as a matter of routine.

[tatewise]

Yes, the Check Installed Plugins Against The Store Plugin does check itself, but if it was its old version running when both were updated then the problem would still persist until the updated version was used.

BTW: The screen-shots above do not look like standard Win 7. Are you using some Classic/XP theme/style?

The Family Historian - Script Header error is definitely a download/update problem caused by CR (Carriage Return) characters being added to each line that the Check Installed Plugins Against The Store Plugin Version 2.4 should fix.

Could you please clarify a few points and try another tactic:

1. Which Internet browser version did you use to Download them today (IE, Firefox, Chrome, etc.)?
2. Did you use an option to Open with Family Historian directly or use Save File and install separately?
3. Did it install EXACTLY the same Plugin Name or has a variant been installed with -1 appended to name?

Sometimes browsers use a cached copy of a download, which prevents the download being updated.

So please try this tactic:

1. Use Tools > Plugins and select the Backup and Restore Family Historian Settings Plugin
2. If necessary click the More>> button bottom right and then the Edit button top right
3. In the popup edit window change the version digits on 4th line from 2.0 to 1.0
4. Use File > Save and then close the edit window using the red Close X top right
5. Run the Check Installed Plugins Against The Store Plugin Version 2.4 which should update Backup and Restore Family Historian Settings Plugin from 1.0 to 2.0 and fix the FH - Script Header error

After further checks, the Script Error - '_gat' is undefined error is an FHUG web site versus IE problem.
Do you get the same error if using IE to visit any of the pages in plugins:help:index|> Plugin Help and Advice?
If so then it is associated with the <!-- Site Tracking Script --> that Jane needs to investigate.
(Which version of IE are you using and has it got any JavaScript blocking add-ons?)

[davidm_uk]

Hi Mike, to respond to your post:

BTW: The screen-shots above do not look like standard Win 7. Are you using some Classic/XP theme/style?

Yes, I'm using "Classic Start Menu".

Could you please clarify a few points and try another tactic:
Which Internet browser version did you use to Download them today (IE, Firefox, Chrome, etc.)?
Did you use an option to Open with Family Historian directly or use Save File and install separately?
Did it install EXACTLY the same Plugin Name or has a variant been installed with -1 appended to name?

I'm using Chrome.
I use the Save File then double click to run it method of installing plugins usually, otherwise use the Check Installed Plugins Against The Store - Plugin and let it update.
No variant installed, appears to be the same plugin.

So please try this tactic:
Use Tools > Plugins and select the Backup and Restore Family Historian Settings Plugin
If necessary click the More>> button bottom right and then the Edit button top right
In the popup edit window change the version digits on 4th line from 2.0 to 1.0
Use File > Save and then close the edit window using the red Close X top right
Run the Check Installed Plugins Against The Store Plugin Version 2.4 which should update Backup and Restore Family Historian Settings Plugin from 1.0 to 2.0 and fix the FH - Script Header error

Doing this has fixed the Script Header error, but not the second error.

As above, I'm using Chrome (set as my default browser) not IE, and JavaScript is not blocked in Chrome or IE.

If I open any of the pages in Knowledge Base > Plugin Help and Advice directly with either Chrome or IE (v10) I do not see the "Script Error - '_gat' is undefined" message. (Since I very rarely use IE I have deliberately not allowed the v11 update).

Let me know if there's anything else you want me to check.

[tatewise]

OK, as I expected, just the first error is fixed.

The Plugin Help feature uses the IE Shell embedded within Windows (not your default browser), and I have never come across that second error before.

With the Plugin Help window open, try right-click on a blank area and choose Refresh or Reload.
If that does not solve it then it is something Jane needs to look into.

[EDIT 10:50 8 Jul]
Have you ever used any of my Plugin Help & Advice pages before ?
If so when, and did they report the '_gat' is undefined error ?

I wonder if it is some side effect of Classic Shell &/or IE v10 ?

[davidm_uk]

With the Plugin Help window open, try right-click on a blank area and choose Refresh or Reload.

When I click on Help and Advice, the window opens, then after a 1-2 second delay the error window displays:

Screen 1.JPG (178.87 KiB) Viewed 7203 times

Right clicking anywhere on the Help and Advice window, the Error window or the underlying FH window does nothing. Click on the Error window Yes or No buttons and the Error window disappears, and I can scroll down and up that window.

Clicking on any link in that window, or any of the buttons along the bottom of, displays the correct window the then same Error message pops up.

[EDIT 10:50 8 Jul]
Have you ever used any of my Plugin Help & Advice pages before ?
If so when, and did they report the '_gat' is undefined error ?

I wonder if it is some side effect of Classic Shell &/or IE v10 ?

I can't be certain, but I don't think that I've used the Help and Advice pages via the Plugin before this error started appearing, but have accessed them directly in the KB although, as said above, the error doesn't appear if I access them that way.

If it is a side effect of Classic Shell or IE10 I think I'd rather live with the error message than remove Classic Shell or upgrading to IE11, it's no hardship to just close the error message and ignore it, particularly as no one else has reported it.

Happy to help trying further to diagnose it tho!

[tatewise]

After clicking Yes/No to clear the error message, then right-click on blank area of Help & Advice window and choose Refresh or Reload.

[davidm_uk]

After clicking Yes/No to clear the error message, then right-click on blank area of Help & Advice window and choose Refresh or Reload.

Refresh - error message is displayed again.

[tatewise]

OK, thank you, I have asked Jane to investigate.

I am not sure it will help, but when you right-click on Help & Advice page, choose Properties, and post the popup window screenshot here.

[davidm_uk]

I am not sure it will help, but when you right-click on Help & Advice page, choose Properties, and post the popup window screenshot here.

OK, here 'tis:

Screen 3.JPG (47.29 KiB) Viewed 7192 times

[tatewise]

Jane has changed the Help & Advice page <!-- Site Tracking Script --> so see if that has fixed the problem.

[davidm_uk]

Yes, that has fixed it, no error messages now!

Thanks Mike and Jane