* Import from TMG froze during Citation import

Importing from or exporting to another genealogy program. This is the place to ask.
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ConHorne
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Import from TMG froze during Citation import

Post by ConHorne » 15 Jan 2022 21:00

I just downloaded the trial from V7 and started an import from TMG. It froze during Source Citations 5191/7657.

Is there anyway for me to figure out which one that is so I can review and "fix" it?

The import is frozen and not responding and I hesitate to kill it directly.

Constance

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tatewise
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Re: Import from TMG froze during Citation import

Post by tatewise » 15 Jan 2022 22:17

Leave it a while, but you may have no option but to end the FH task via the Task Manager.
It is quite rare for FH to hang like that.
I'm not sure how you would find the 5191st out of 7657 Source Citations in TMG.
Maybe, review the TMG Tools > Master Source List and inspect Source # 5191 or perhaps 5192?
Do the Source # go up to 7657?

See the FHUG Knowledge Base Importing to Family Historian and check the Import from The Master Genealogist (TMG) section that has some tips such as merging a blank TMG and ensuring TMG is not running.

I notice your Profile says FH V6.2, so did you ever import from TMG into FH V6.2?
Was that successful?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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ConHorne
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Re: Import from TMG froze during Citation import

Post by ConHorne » 15 Jan 2022 22:29

Only installed the newest version today. I have looked at FH but never tried it out until today.

I have 554 Sources but I have no idea which citation would be 5191. Obviously most of my sources have multiple citations.

Constance

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tatewise
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Re: Import from TMG froze during Citation import

Post by tatewise » 15 Jan 2022 22:43

OK, please update your Profile to say Family Historian V7.
Click your username, navigate to Edit profile, select Family Historian V7, then scroll down to SUBMIT.

Try the tips I suggested.

If still no success then you may have to contact Calico Pie for assistance.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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ConHorne
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Re: Import from TMG froze during Citation import

Post by ConHorne » 15 Jan 2022 23:54

Updated my profile.

TMG was not running and I don't that that number of sources.

How do I contact Calico Pie?

C

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ColeValleyGirl
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Re: Import from TMG froze during Citation import

Post by ColeValleyGirl » 16 Jan 2022 09:57

Within FH, click Help on the main menu and then Technical Support...

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tatewise
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Re: Import from TMG froze during Citation import

Post by tatewise » 16 Jan 2022 11:32

Did you try the tip of merging a blank TMG project with your main project using File > Merge Projects?

There are several TMG validation options in the File > Maintenance commands ~ have you tried those?
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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ConHorne
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Re: Import from TMG froze during Citation import

Post by ConHorne » 16 Jan 2022 18:18

I have done all of the maintenance. Why on earth should I merge a blank project with my current one?

That makes absolutely zero sense. Multiple programs have no programs reading my database except this one.

Constance

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tatewise
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Re: Import from TMG froze during Citation import

Post by tatewise » 16 Jan 2022 18:30

I am only repeating a Tip from the advice I referred to earlier, that somebody found resolved a problem with Citations.

All software is different. So just because other products import a TMG project satisfactorily does not guarantee that all products will do so. It may be that FH is trying to be more thorough in what it imports than other products, and thus interrogating data structures that other products don't touch.

Anyway, Calico Pie should be able to resolve the problem.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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