Problem opening photos sent by email

jennin · Post by **jennin** » 22 Jun 2007 07:20

I wonder whether any of you computer experts can help me with the following problem. A newly discovered relative from Canada has emailed me 6 family photos of my great grandfather's family. Each photo is an attachment and I cannot open them. The following instruction appears - This file does not have a programme associated with it for performing this action. Create an association in the folder option control panel. - Could anyone explain the instruction in English rather than computer speak - I have found the folder option control panel but do not know where to go from there.
Jennifer Nicholas (desperate to see what my relatives looked like.)

ID:2376

arishmell · Post by **arishmell** » 22 Jun 2007 08:06

Do you know what format the files are in? That is, is there a file extension (something like .jpg or .gif) after the file name? Knowing that would help to find the correct program.

Try right-clicking on the file and selecting 'Open With' and that should show you a list of appropriate programs. If none of them works, come back to us with the format.

Good Luck! [smile]

SunnyLady · Post by **SunnyLady** » 22 Jun 2007 08:41

I had some files sent to me in jpg format that would not open despite trying Irfran (?) and photofiltre (fortunately they were sent again in a different format) and then one in mim (what programme is that as I did a search and could not find it).

And it may be that they are just plain corrupted.

AOL zips large files for a past time and the files do not always unzip, but sometimes I can get around it by going on the internet and going into AOLMail, rather than downloading directly via AOL.

jennin · Post by **jennin** » 22 Jun 2007 10:28

Thanks for promt replies and your help. I have right clicked as advised but 'open with' does not appear as an option. I have emailed back to my newly found relative and asked her whether she could send the photos in jpeg format.
Will seek further help if that does not work

RalfofAmber · Post by **RalfofAmber** » 22 Jun 2007 14:14

I have also had problems with people emailing images that you can't get out of an email. I eventually got them to zip instead of sending the image and the email software passed them through without trying to be clever

couchskier · Post by **couchskier** » 22 Jun 2007 20:00

Attachments seem to be a problem with AOL.
At work I send out dozen of emails a day with attachments (jpegs/pdfs etc) and only ever encounter problems with AOL. If you plan to exchange photos on a regular basis I would suggest changing ISP. BT is as good as any and its British!

jennin · Post by **jennin** » 23 Jun 2007 19:36

Problem solved.The original sender of the photos is, like me, a silver surfer. She sought help from her student daughter who sent the photos in jpeg format.

aragorn · Post by **aragorn** » 24 Jun 2007 19:15

I am with AOL and have had no problems sending photos as attachments to emails.I have just sent a 2.8MB jpg file to another address and it arrived safely and downloaded with no problems!
Just thought I would stick up for AOL!!![wink]

jmurphy · Post by **jmurphy** » 26 Jun 2007 15:40

While at his sister's house, my husband scanned and saved a group of family photos with the program Paint Shop Pro in a format PSP called 'lossless jpeg'. He did this because we do not have Paint Shop Pro and he did not want to get stuck with a bunch of photos in a proprietary format. (We were taking them home on a USB stick and saving them as TIFFs would have been too large.)

Once at home we discovered that this format is obsolete, and IrfanView can't open photos like this. I can view the photos with AncestralQuest but nothing else (except Paint Shop Pro). While looking for other programs to find something that could read them, we discovered many other utilities that could read Paint Shop Pro files, so we would have better off saving them in Paint Shop Pro's format.

Just wanted to post this in case someone else runs across a file which has a *.jpg filename which IrfanView (up to 3.98 -- I need to upgrade) can't open.

Jan

RalfofAmber · Post by **RalfofAmber** » 27 Jun 2007 08:49

In terms of graphics (and slightly off topic, the best open source pacakge is called 'The gimp' and is free. It reads an enormous number of formats, and has a lot of top end functionality along the lines of Photoshop.

I use this all the time (though only for very basic image manipulation) and install it on every computer.

Web site is http://www.gimp.orgfor those who are interested.

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