Ancestral Sources

dorcil34 · Post by **dorcil34** » 06 Jun 2011 14:57

Noticed today that the icon had changed to a generic one. Decided to remove and re-install but have now an error message.

See snip file

ID:5125

Post by **NickWalker** » 06 Jun 2011 15:08

Not sure why that would happen. Can I suggest you uninstall and then download the setup program again, right-click on it and choose 'Run as Administrator', run through the installation as usual.

Please let me know if that fixes it.

Nick

Post by **NickWalker** » 06 Jun 2011 15:09

Just another thought - check your anti-virus up-to-date (i.e. updated today) and might be worth giving the PC a scan.

Cheers

Nick

Post by **tatewise** » 06 Jun 2011 15:16

First of all when you say remove I hope you mean uninstall.

Always use the Uninstall Ancestral Sources option in the Start menu.
Alternatively, use Control Panel > Add/Remove Programs in XP or Programs and Features in Vista/7 and uninstall A.S. from there.

Always use an Administrator privileged account when installing and uninstalling.

Code 740 suggests you may not be using an Administrator privileged account.

A workaround for Code 740 is to right click on the problem file and choose Run as Administrator.

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