Family Historian User Group

j9sunny wrote: ↑

23 Mar 2023 16:55

Hi Nick
I haven't got a Ransomeware problem. Mine is Norton 360. I wondered whether it would be sensible to uninstall AS completely and then reinstall an earlier version? And, yes, I tried to run as adminstrator.
Thanks
Janine

And windows doesn't have built in Ransomware either - I was tired when I wrote that last night and missed out the word protection. Windows has built in Ransomware protection that if it is turned on, requires you to specify which programs are allowed to run on your computer. But you would know that if you read my reply to the person who started the thread.

The person who started this thread asked a question and I made two suggestions in my first post in the thread. One of them was to check if the Ransomware protection is turned on. The other was to ask if they had installed AS by right-clicking on it and choosing Run as Administrator.

I don't have any recent experience of Norton (shudder) so if Norton is blocking it then I can't help you with that. Ancestral Sources has been downloaded over 35,000 times over the last decade or so and I pay £100 each year to purchase a code signing certificate to prove it is legitimate which requires very long and frustrating vetting processes each time but despite all that your computer has decided I'm not to be trusted. Very frustrating. Its things like this that make me ask myself why I bother.

Nick

Could it be this Norton 'Data Protector' feature?

https://support.norton.com/sp/en/uk/hom ... v130571264

Try the 'Add or remove a process from Data Protector exclusion' section on the page.

If it is a Norton 360 problem, did you also try David Potter's suggestion?

viewtopic.php?f=34&t=21677#p135304

Bill

Hi Nick - Thanks for coming back to me and I understand how you are feeling!
I will have a look at the Norton thing and let you know if it works.
Re BillH's reply, I did try David Potter's suggestion to no avail.
Thanks
Janine

"I will have a look at the Norton thing and let you know if it works"...

Hi Nick, yes, it does!

That's great - when I get a chance I'll add this to the guidance in the knowledge base (assuming you're OK with me doing that?).

j9sunny wrote: ↑

24 Mar 2023 10:42

"I will have a look at the Norton thing and let you know if it works"...

Hi Nick, yes, it does!

Glad you found the problem. I also use Norton 360 and didn't have the problem so I was curious what was causing it. I had Data Protector turned off, so that explains it.

Bill

NickWalker wrote: ↑

24 Mar 2023 10:54

That's great - when I get a chance I'll add this to the guidance in the knowledge base (assuming you're OK with me doing that?).

Please feel free!

Thanks - Done