Family Historian User Group

I have just started using my FH 5.0 after quite a long time away from it. When I try to use the Diagram buttons I get the message 'Family Historian has stopped working correctly. Windows will close it and notify you if a solution is available.' I tried reinstalling 5 upgrade - same. I uninstalled FH installed FH V2.1.8 then upgraded to V3 and upgraded to V4. I tried the Diagram buttons which worked fine. I upgraded to V5 and the Diagram buttons stop the FH program again. I have tried using the FH sample family with the same result. I am using Windows 8.

Help please!!

ID:6992

Have you upgraded to v5.0.9. See Home Page.

Good try but still the same. Every time I try to make a chart or diagram FH stops working.

Also, you do not need to reinstall from your earliest version. You only need to install version 5 using your v4 and v5 license keys

If you contact calico pie direct, I beleive they have a new patch for windows 8

This could be a printer driver conflict, please try settings the printer to the Family Historian PDF printer on the file menu before starting the diagram.

Yes this is a Samsung printer conflict. By setting the Windows printer default to FH PDF printer I can now produce Charts and Diagrams.

Thank you for your help and suggestions.

All the best

ArtyHod

Please note this problem solution is documented in the Knowledge Base.
See How to (Re-)install Family Historian ~ Error: Family Historian Stopped Working.