* Fail to login

Questions regarding use of any Version of Family Historian. Please ensure you have set your Version of Family Historian in your Profile. If your question fits in one of these subject-specific sub-forums, please ask it there.
Post Reply
User avatar
pete56
Diamond
Posts: 77
Joined: 15 Apr 2020 20:50
Family Historian: V7

Fail to login

Post by pete56 » 11 Mar 2023 22:02

I just installed Family Historian 7 on my new computer with windows 11. When I tried to login to activate the program I keep getting a message stating "A problem has occurred Login Failed". This program worked perfect on my older machine not sure what has happened. I was using the latest update also. Please help

User avatar
pete56
Diamond
Posts: 77
Joined: 15 Apr 2020 20:50
Family Historian: V7

Re: Fail to login

Post by pete56 » 11 Mar 2023 22:18

I also get this same message when I tried to reset my password thinking maybe that was the problem.

User avatar
pete56
Diamond
Posts: 77
Joined: 15 Apr 2020 20:50
Family Historian: V7

Re: Fail to login

Post by pete56 » 11 Mar 2023 23:27

this is what the message says
Login - Server returned non-json: <!doctype html>
<html>
<head>
<meta charset="utf-8">
<meta name="robots" content="noindex, nofollow">
<title>One moment, please...</title>
<style>
body
</style>
</head>
<body>
<h1>Please wait while your request is being verified...</h1>
<form id="wsidchk-form" style="display:none;" action="/z0f76a1d14fd21a8fb5fd0d03e0fdc3d3cedae52f" method="get">
<input type="hidden" id="wsidchk" name="wsidchk"/>
</form>
<script>
(function(){
var west=+((+!+[])+(+!+[]+!![]+!![]+!![]+[])+(+!+[])+(+!+[]+!![]+!![]+!![]+!![]+!![]+!![]+!![]+[])+(+!+[]+!![]+!![]+!![]+!![])+(+!+[]+!![]+!![]+!![]+[])+(+!+[]+!![]+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(+![]+[])),
east=+((+!+[])+(+!+[]+[])+(+![])+(+!+[]+!![]+[])+(+!+[]+!![]+!![]+!![]+!![]+!![])+(+!+[]+!![]+!![]+[])+(+!+[]+!![]+!![]+!![]+!![]+!![]+!![]+!![]+!![])+(+!+[]+!![]+[])),
x=function(){try{return !!window.addEventListener;}catch(e){return !!0;} },
y=function(y,z){x() ? document.addEventListener("DOMContentLoaded",y,z) : document.attachEvent("onreadystatechange",y);};
y(function(){
document.getElementById('wsidchk').value = west + east;
document.getElementById('wsidchk-form').submit();
}, false);
})();
</script>
</body>
</html>

User avatar
ColeValleyGirl
Megastar
Posts: 4853
Joined: 28 Dec 2005 22:02
Family Historian: V7
Location: Cirencester, Gloucestershire
Contact:

Re: Fail to login

Post by ColeValleyGirl » 12 Mar 2023 07:06

Report it to Calico Pie via http://support.calico-pie.com/open.php

How many pcs do you have it installed on?

User avatar
pete56
Diamond
Posts: 77
Joined: 15 Apr 2020 20:50
Family Historian: V7

Re: Fail to login

Post by pete56 » 13 Mar 2023 01:05

Just the one

User avatar
pete56
Diamond
Posts: 77
Joined: 15 Apr 2020 20:50
Family Historian: V7

Re: Fail to login

Post by pete56 » 13 Mar 2023 17:23

Calico help me get it fixed. Turns out the problem was caused by my VPN running when trying to register the program.

Post Reply