* Findmypast hints - 500 Error message

[russellf97]

Has anyone else found that trying to access a Findmypast hint brings up a 500 error message? It's been doing it for a couple of days now. I have a Fmp account and can access the site normally through that. The only change I've made is to move the citation list pane to the bottom of the property box. I moved it back to where it was but still the same...

[tatewise]

See Internal FindMyPast Links Broken (21093) that suggests deleting the C:\ProgramData\Calico Pie\FH-WebView2 folder sometimes fixes the problem, but it is probably due to large numbers accessing FMP due to the holidays.

Moving the Citation Window is not involved.

[Valkrider]

I have seen this several times in the last few days using the external browser option. Clearing FindMyPast cookies in Firefox sorted the problem for me.

[russellf97]

Thank you Mike, that seems to have done the trick.

The bit about changing the position of the citation pane was a bit tongue in cheek. But during my previous life fixing motor vehicles it was surprising how doing one thing could make something else throw a wobbly...

[tatewise]

Phil, you are correct that recent changes in software can have undesired consequences and are worth mentioning.
I wish more users included such information when reporting problems.