* V7 upgrade

[jbrooks]

I am behind the curve and only just looking to upgrade to FH V7. Currently on Win 10 using FH6.2.

Wanted to ask are there any recommended steps prior to upgrade. Already created a FH full backup using FH, settings backup using plugin and made a copy of charts.

Are there any other recommended steps?

[Mark1834]

See Upgrading to Family Historian 7 in the Knowledge Base.

[jbrooks]

Thanks Mark

[jbrooks]

I purchased FH V6 and have gone to the store and selected upgrade to V7. I then follow the login link but my credentials are not recognized. I have a FH account hence ability to post on here. Do I have to register with the "store"?

[Mark1834]

This forum is independent of Calico Pie and the Family Historian site, so yes, you will need to register a separate account for the FH store. You will need the details of your store account to activate FH7 once you download it. If you enter the registration details of your old FH6 when applying for the account, CP will apply your upgrader discount (which I think is 20%).

[jbrooks]

Discounted copy of v7 downloaded from the store, installed and laptop restarted. When trying to start FH7 challenged for my credentials and these are not accepted. Any assistance appreciated.

[neil40]

I think from memory at first time of running, you login to your Calico Pie account (that you used to register/purchase).
https://www.family-historian.co.uk/install7
If it doesn't work, contact CP themselves - usually very quick to respond.
https://www.family-historian.co.uk/supp ... t-overview - scroll down to create a support ticket.