* Unsupported browser for FindMyPast matches

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alanRiddles
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Posts: 18
Joined: 02 Feb 2015 16:41
Family Historian: V6.2

Unsupported browser for FindMyPast matches

Post by alanRiddles » 07 Nov 2021 15:37

When I select FindMyPast hints on both a Windows10 PC and Windows 11 Laptop I get "You are using an unsupported browser" "Download Microsoft Edge"
Both machines have Microsoft Edge as Default browser.
This problem has arisen recently but I don't know when.
I can't use the browser window to Login to FindMyPast either but can select Internet - Open Web Search Window and uise for searching the web but if I go to FindMyPasy via this window I get the same unsupported version message.

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ColeValleyGirl
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Posts: 4854
Joined: 28 Dec 2005 22:02
Family Historian: V7
Location: Cirencester, Gloucestershire
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Re: Unsupported browser for FindMyPast matches

Post by ColeValleyGirl » 07 Nov 2021 15:44

This has been discussed many times...

FMP no longer supports IE.

FH6.2 uses IE as its internal browser, so FMP (and many other sites) will no longer work if you're using the internal browser with FH6.

Your choices: switch to FH7 (which uses Edge as its internal browser); or switch to using an external browser (Chrome, Firefox, Edge etc.)

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alanRiddles
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Posts: 18
Joined: 02 Feb 2015 16:41
Family Historian: V6.2

Re: Unsupported browser for FindMyPast matches

Post by alanRiddles » 07 Nov 2021 15:49

If I change settings to open external web browser it opens Microsoft Edge which works ok.
On further checking I closed the browser window and went through process again and the following message appeared -
{"statusCode":400,"error":"Bad Request","message":"Invalid cookie header"}
I do seem to remember that The browser that used to get opened was Internet Explorer although my default browser has been Microsoft Edge since it came out.

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alanRiddles
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Posts: 18
Joined: 02 Feb 2015 16:41
Family Historian: V6.2

Re: Unsupported browser for FindMyPast matches

Post by alanRiddles » 07 Nov 2021 15:55

Thanks for reply. I will consider my options.

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ColeValleyGirl
Megastar
Posts: 4854
Joined: 28 Dec 2005 22:02
Family Historian: V7
Location: Cirencester, Gloucestershire
Contact:

Re: Unsupported browser for FindMyPast matches

Post by ColeValleyGirl » 07 Nov 2021 16:55

Have you tried deleting all the Find My Past Cookies on your web browser?

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alanRiddles
Gold
Posts: 18
Joined: 02 Feb 2015 16:41
Family Historian: V6.2

Re: Unsupported browser for FindMyPast matches

Post by alanRiddles » 07 Nov 2021 19:49

Just tried deleting cooking but get same problem.
I shall probably upgrade when it is less busy at home as I don't usually get too much time using Family Historian.

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