Page 1 of 1
Refresh books causing FH7 to close
Posted: 08 May 2021 10:22
by Treesearcher2
I have just upgraded to v7 and have found that refreshing my books causes FH7 to shut down completely after a short while generating the book. The book contains several saved charts as well as reports. Is this a known problem or should I report it to CP?
Re: Refresh books causing FH7 to close
Posted: 08 May 2021 10:32
by LornaCraig
There must have been some known issues with refreshing books which contain charts, because the notes on the latest minor upgrade include the following paragraph:
When you view or refresh a book, you can now choose either a ‘Standard Build’ or ‘Full Rebuild’. The latter only will completely refresh any charts in the book. If not refreshed, charts will display as they did when last rebuilt. Refreshing a book that contains charts can be slow. Where that is the case, users are recommended to use a standard build most of the time, and only do a ‘Full Rebuild’ from time-to-time, as needed, to keep charts up-to-date. If auto-refresh is enabled, it will do a standard build. For books that do not contain charts, there is no difference between a standard build and a full rebuild.
So if you don't need to update the charts try doing a 'Standard Build'. However if the full build continues to cause problems you should probably report it to Calico Pie.
A full list of the changes can be found at
https://www.family-historian.co.uk/v7-updates
Re: Refresh books causing FH7 to close
Posted: 08 May 2021 10:38
by tatewise
Just double-check that Help > About Family Historian says Version 7.0.5 and not any earlier version.
Re: Refresh books causing FH7 to close
Posted: 08 May 2021 13:17
by Treesearcher2
Thank you both. I am using 7.0.5 and both types of rebuilds are causing the shut down. A couple of my saved charts are pictures, rotated to fit the page and it may be these that are causing the problem.
Re: Refresh books causing FH7 to close
Posted: 08 May 2021 13:54
by LornaCraig
You should report this to Calico Pie, making it clear that even the 'Standard build' is causing the shut down.
Re: Refresh books causing FH7 to close
Posted: 09 May 2021 15:25
by Treesearcher2
Thank you, I will report this shortly
Re: Refresh books causing FH7 to close
Posted: 11 May 2021 18:37
by Treesearcher2
I have reported this to CP. They requested that I send them a copy of my entire tree which I was not happy to do - too much personal info to release. I have got around the problem by deleting all v6 charts and recreating them in v7. I realise that this is just a workaround but it will do me for now.
Thanks for your advice.
Re: Refresh books causing FH7 to close
Posted: 11 May 2021 19:03
by LornaCraig
I'm glad you have found a work around, but it is still puzzling that the 'standard' build was causing problems, because that doesn't involve the charts.
Re: Refresh books causing FH7 to close
Posted: 12 May 2021 08:31
by redvanman
They requested that I send them a copy of my entire tree which I was not happy to do
I recently reported a different intermittent problem where FH was shutting down unexpectedly. CP asked me to attempt to reproduce the problem on the sample project, which I was able to do. Could you do the same?
Alyn
Re: Refresh books causing FH7 to close
Posted: 12 May 2021 18:37
by Treesearcher2
As my problem seems to be because of v6 charts and I have deleted all my v6 charts this would be difficult but I will see what I can do.