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FH v7 - Missing Event/Fact Media
Posted: 28 Dec 2020 20:16
by arneko
When I am using report
Descendants by Generation or the report
Individual Narrative all my pictures connected to a Event are not showing in the report.
I have changed the amount og how many pictures that can be used, but nothing helps.
The fact sentence are printed, but the picture is not in the report.
What is wrong ?

Re: FH v7 - Missing Event/Fact Media
Posted: 28 Dec 2020 21:13
by LornaCraig
Have you ticked the 'Other' pictures option?

- picture options.JPG (56.28 KiB) Viewed 2876 times
Re: FH v7 - Missing Event/Fact Media
Posted: 28 Dec 2020 22:20
by arneko
Yes I have ticked that. It is ON, but the pictures are still missing in the reports.
Re: FH v7 - Missing Event/Fact Media
Posted: 28 Dec 2020 23:00
by tatewise
Are the pictures actually linked to the Events or are they linked to the Citations or the Sources linked to the Events?
Please post a screenshot similar to the one below, for a fact where the
More column has media icons circled in
blue.
Click the
Show Media button circled in
blue.
Then
untick the
Include Source Record Media and
Include Citation Media options circled in
red.
If any picture remains then it is linked directly to the Event and included in
Other Pictures in Reports.
The Source/Citation Media can appear in the later
Sources section in Reports.

- EventPictures.png (76.47 KiB) Viewed 2846 times
Re: FH v7 - Missing Event/Fact Media
Posted: 29 Dec 2020 21:41
by arneko
I have now cheked as you told me.
And in mye info abouth my relative I have a fact that is named "Bilde" (picture in english)
And her is the info
download/file.php?mode=view&id=5612
Re: FH v7 - Missing Event/Fact Media
Posted: 29 Dec 2020 21:44
by arneko
Re: FH v7 - Missing Event/Fact Media
Posted: 29 Dec 2020 21:48
by arneko
And here is the picture from Witness

- Fact Bilde witness.JPG (51.53 KiB) Viewed 2780 times
But there is now picture in the report. And here is the info from Main options and Picture options

- Main options.JPG (57.13 KiB) Viewed 2780 times
Re: FH v7 - Missing Event/Fact Media
Posted: 29 Dec 2020 21:52
by arneko
I can send you the PDF file of the report if you need that.
Re: FH v7 - Missing Event/Fact Media
Posted: 29 Dec 2020 22:26
by tatewise
Have you checked the next page or two after the one attached below?
The pictures in the Report are often NOT next to the sentence for the fact.
So that 'missing' picture may appear on later pages in the Report.
Re: FH v7 - Missing Event/Fact Media
Posted: 30 Dec 2020 08:21
by arneko
Hello again.
Yes I have cheked it and the picture is not there, but now I have found the problem.
If the fact include witness in the witness box, and the witness is the person that is the focus person. Then the picture is not showing.
If I removed the witness and then the picture is showing in the report.
Re: FH v7 - Missing Event/Fact Media
Posted: 30 Dec 2020 08:24
by arneko
My FH database is imported from my TMG database, so when the person is a witness as "principal2" in his own fact registrted on the person, then the picture is now showing if the person is a witness. Removing him as a witness then the picture is showing.
See picture in post 12.
Perhaps this is a bug that FH staff should examing more out. Perhaps this is only a problem if you import another database into FH ex. TMG.
Re: FH v7 - Missing Event/Fact Media
Posted: 30 Dec 2020 10:21
by tatewise
Well spotted.
FH V6 correctly shows Fact pictures when the Principal is their own Witness to the Fact.
FH V7 does
not show Fact pictures in that case and that is a new fault in FH V7.
You are correct that it is more likely to happen with imports from another product.
However, it should be reported to Calico Pie via their
http://www.calico-pie.com/osticket/open.php support ticket system.