* fh.exe (V7) refuses to run

[GladToBeGrey]

This may be one for Calico Pie, but I thought I'd ask here first.

I upgraded to FH7 and AS7 a couple of days ago. Having done the upgrade, I started the two programs, just to prove they had installed OK, but did not attempt to access any data at that point.

Today, I have copied my V6 project structure to a new directory (Family History V7) with the intention of opening each of those projects in turn to upgrade the file structures.

But now, FH refuses to run, whether from the Taskbar or the desktop shortcut.

In the Windows Event Log I find:

Faulting application name: fh.exe, version: 7.0.0.0, time stamp: 0x5fca5c36
Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x5f641e44
Exception code: 0xc0000005
Fault offset: 0x00062113
Faulting process ID: 0x3ad0
Faulting application start time: 0x01d6cfdf196d450b
Faulting application path: D:\Program Files (x86)\Family Historian\Program\fh.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 4f62dd6e-a9fc-493d-b09f-645c80c28341
Faulting package full name:
Faulting package-relative application ID:

I should add that, as far as I can test at the moment, the problem ONLY affects FH, at least as far as the 32-bit programs are concerned. All the other programs in the Program Files (x86) folder appear to fire up OK.

Has my upgrade become corrupted in some way?

What can I do to fix it? Help!

[ColeValleyGirl]

I'd raise it with Calico Pie support: http://support.calico-pie.com/open.php

[tatewise]

In Google search I found a similar problem reported as:
Faulting module name: ntdll.dll, version: 10.0.14393.3630, time stamp: 0x5e8d42d1
Exception code: 0xc0000005

The reply said "You should be mostly interested in the error code 0xc0000005 which mean access violation and so points at a bug in your code. So your program is trying to access some bad, locked or not granted resource, often it is memory."

So it looks like a FH bug.