Family Historian User Group

I'm attempting to add a marriage record from ancestry.com to my media file. I've used their "save to" method and put the record in my media file as a .jpg. When I try to put it in the individual media box I get the above message. I also copied the file to the desktop and dragged it into the media for the individual. Got the same answer. I even used another browser, copied the file to the media area and again got the same answer.

I haven't been able to find an answer to this problem so hope you can help with this issue.

Best --

Firstly, double-check it is a genuine JPG file by opening it in a photo editor.

Secondly, try deleting the ThumbCache.dat file from within the Project ...\<name>.fh_data\Cache\ folder.

When you say you use the ‘Save to’ option, are you looking at the record or the image on Ancestry.

I have got into the habit of using the ‘Download’ button to the right of the image I’m viewing, so I’m sure of getting the image and not the record. Also it only involves one-click, whereas clicking the ‘Save to’ option, you have to click again to select ‘Save to desktop’, with the added risk of clicking the wrong choice.

Thanks Mike. I deleted that file that appeared to be "rather" large and the image opened. I don't understand why that particular .jpg would not "load" or open as I subsequently found other pictures, etc. that downloaded and opened without a problem BEFORE I deleted the file. And I had opened the file just in my Paint Shop program so there was nothing wrong with the picture.

I do the "save to" in ancestry and have the image directed to my media file, then open it for the individual's records. Works out pretty good unless I have been sending census files to a different location and forget to redirect. Sometimes I download to desktop because I need to clarify the image before adding it to my media file.

Thanks again - didn't have a CLUE re the problem.

The problem is that the ThumbCache.dat file does sometimes get TOO big!
It holds the thumbnail images for EVERY media image you have ever opened in FH, even for media that have been deleted or changed, etc.
Occasionally that ThumbCache.dat file needs to be deleted and allow FH to refresh it with just the current media thumbnails.

Aye Mike, never had the problem, but thank you for this tip.
My regards, Bill

Thanks again Mike. I've made note of the "gets too big" issue so will have that in mind if I get another message that says unable to load. Hopefully FH6 is able to handle really big files as I am up to some 61,000 people and I have no idea how many media files.

Best to the helpful people here!