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FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 10:29
by David Potter
Hi Forum

Is anyone else experiencing this problem that when I click return to hints the page cannot be found? See screen shot. Is this and FMP issue? Nothing has changed in FH right?

Thanks

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 11:17
by tatewise
Yes, I get the same in both internal Web Search Window and an External Web Browser (Firefox).

The URL for the hints page is very different from the URL on the Back to hints button.

Use the browser Back button instead until FMP fix it.
OR in a browser:
Right-click the Review> button and choose Open Link in New Tab/Window so you can always get back to hints tab.

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 11:21
by David Potter
Thanks Mike

I'll do that.

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 13:13
by sueherrington99
I have also found, both yesterday & today, that the "Accept" & "Reject" buttons are no longer appearing when reviewing hints, whether in the Internal Web Search Window or my external Web Browser (Edge). Is there a connection does anyone know?

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 13:46
by tatewise
Yes Sue, you are absolutely correct, and that is probably why the Back to hints button is not working.

The Review> button is opening the document transcription but there are no Accept or Reject buttons.

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 14:06
by Valkrider
Real problems in Firefox on Mac too no CSS rendered and not displaying images of the records either on normal records not hints. They must have some serious issues at the moment. They were aware of the Hints not displaying at all on the Mac on occasions and were allegedly working on it some 6 weeks or so ago when I raised it with them.

Hope they get it sorted soon.

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 15:31
by sueherrington99
Just had a "Chat" with FMP support who say they are aware of the problems with Hints & have engineers looking into it. No estimate of a resolution unfortunately.

Re: FMP Hints not returning to main Hint page

Posted: 19 Sep 2017 16:17
by sueherrington99
Both "Hint" problems now appear to be resolved.

Sue

Always searching for FURNANDIZ

Re: FMP Hints not returning to main Hint page

Posted: 20 Sep 2017 08:49
by Richard_Hyland
Does not seem to be working this morning, and according to FMP support they are still working on the problem.

Re: FMP Hints not returning to main Hint page

Posted: 20 Sep 2017 09:54
by tatewise
It is working fine for me.
What exactly is not working?

Re: FMP Hints not returning to main Hint page

Posted: 20 Sep 2017 10:03
by Richard_Hyland
It is now working.