* Web hints - FMP and Firefox on Mac

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Valkrider
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Web hints - FMP and Firefox on Mac

Post by Valkrider » 07 Jun 2017 14:44

I am running Firefox v 53.0.3 on Mac. I have it set up as my default browser and it has been working fine until today.

FH is set to display hints in an external browser. Whenever I select a FindMyPast hint it pops open the page but it has an OOPS something went wrong error message. If I cut and paste the url into Safari it opens the hints properly.

Anyone else having this problem?

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tatewise
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Re: Web hints - FMP and Firefox on Mac

Post by tatewise » 07 Jun 2017 15:22

It is working Ok for me with Firefox 53.0.3 (64-bit), but similar things do often seem to happen with FMP from time to time, so always worth waiting a while or even a day and trying again.
Mike Tate ~ researching the Tate and Scott family history ~ tatewise ancestry

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johnmorrisoniom
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Re: Web hints - FMP and Firefox on Mac

Post by johnmorrisoniom » 07 Jun 2017 19:17

I have been getting "OOPS" from FMP all afternoon, but working ok through the hints (Mostly)

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Valkrider
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Re: Web hints - FMP and Firefox on Mac

Post by Valkrider » 12 Jun 2017 14:32

I contacted FMP about this issue as I am still having it and this is the response
Thank you for taking the time to report this problem.

Our technical team are aware of the specific problem that you reported and we will be implementing a solution as soon as is possible.

Your patience while we work to resolve this is much appreciated.
Lets hope that it doesn't take too long to resolve.

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